Gorgias Updates

www.gorgias.com

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Article recommendation in Chat

by Robert Pamfile

Your shopper will now get FAQ article recommendations directly from your chat window. Gorgias Chat now leverages your help center to automatically recommend FAQ articles to shoppers.🤖 If you have an active chat and help center in your

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Subsequent actions in quick response flows

by Roman Fayzullin

We are happy to announce improvements of quick response flows inside self-service portal in the Gorgias chat✨💬 Note that this feature is only available to Automation Add-on subscribers only. For more information about how you can use the

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New detailed view for third party apps

by Manuel Colasante

Here at Gorgias, we want to empower our third party developers and make all apps easy to find and use. As a first step in a long series of improvements to come, we decided to directly link your app details from the partner portal to the

New detailed view for third party apps

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Support of subcategories in our help centers

by Philippe Diep, Software Engineer

When having hundreds of articles in your help center, structuring your help center with multiple levels of categories could help your visitors to find their answers in seconds. Today, we are releasing the support of this feature! How to

Support of subcategories in our help centers

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🤖 📚 Managed Rules are coming to your local Rule Library

“Rules can be a bit intimidating to create and edit.” If you ever thought that, this new feature has been designed for you. We wanted to take a step further into making automation even more accessible, improving on the off-the-shelf

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More custom stylings for your sidebar

by Manuel Colasante

Have you ever gotten confused with the different HTTP widgets in the sidebar? Widgets are the individual blocks for each integrations. As you add more to your Gorgias account, it sometimes becomes hard to distinguish them. Adding a specific

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Quick response flows in the chat

by Roman Fayzullin

We are happy to announce new capabilities to further more customize your self-service portal in the Gorgias chat. ✨💬 Note that this feature is only available to Automation Add-on subscribers only. For more information about how you can use

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Gorgias Chat - Connecting to a different store

by Matthieu Bresson

We are glad to announce that, along with a redesign of our Gorgias chat settings, we have introduced the ability to change the Shopify store associated with a given chat. As a reminder, advanced features such as Self-service depend upon

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Self-service - Detailed order tracking

by Irinel Neculita

We are happy to announce that we have improved the order tracking page for shoppers as part of our self-service flows in both the Gorgias Chat and Help Center. As soon as agents enter a tracking number in a Shopify order, Gorgias fetches

Self-service - Detailed order tracking