Gorgias Updates

www.gorgias.com

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Customize your Customers and Orders via suggested Shopify Tags

by Iustina Dumitru

Tagging your customers and orders plays an important role in building automation workflows, creating rules, triggering actions, and customizing marketing messaging. Naturally, that means they are a very popular tool in any third party apps

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Two-Factor Authentication (2FA)

by Ionut Zamfir

We are happy to announce that you can now add an extra layer of security to your Gorgias account by activating Two-Factor Authentication (2FA) using an authenticator app. You can do that by navigating to Settings > Password & 2FA, then

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New macro organizing options

by Romain Charbit

We’ve added new options to organize your macros We are now automatically associating languages to your macros. The language is autodetected based on the reply text you type. If a macro has no particular language associated (e.g., a macro

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New detailed view for third party apps

by Manuel Colasante

Here at Gorgias, we want to empower our third party developers and make all apps easy to find and use. As a first step in a long series of improvements to come, we decided to directly link your app details from the partner portal to the

New detailed view for third party apps

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Support of subcategories in our help centers

by Philippe Diep, Software Engineer

When having hundreds of articles in your help center, structuring your help center with multiple levels of categories could help your visitors to find their answers in seconds. Today, we are releasing the support of this feature! How to

Support of subcategories in our help centers

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More custom stylings for your sidebar

by Manuel Colasante

Have you ever gotten confused with the different HTTP widgets in the sidebar? Widgets are the individual blocks for each integrations. As you add more to your Gorgias account, it sometimes becomes hard to distinguish them. Adding a specific

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More customization for the Help Center

by Joris La Cancellera, Software Engineer

We are delighted to announce that we released a couple of new customization capabilities for the Help Center product. You can now customize the banner text at your convenience, with or without a banner image Reposition the banner image

More customization for the Help Center

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Save and edit articles as drafts, publish them later

We’re making some long awaited improvements to our help center! We’ve just released a feature that enables help center users to edit their articles and save them as drafts before publishing them live on the website. For simplicity’s sake,

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Quick response flows in the chat

by Roman Fayzullin

We are happy to announce new capabilities to further more customize your self-service portal in the Gorgias chat. ✨💬 Note that this feature is only available to Automation Add-on subscribers only. For more information about how you can use