timestamp1542078120001Quick repliesby Romain LapeyreA couple weeks ago, we looked at the type of questions customers are asking on the chat. About 70% of inquiries are about the same things: product information, tracking or applying a promo code. That's why we're introducing quick...
timestamp1541037480001Chat campaigns, shopify action and new keyboard shortcutby Gorgias TeamWe've made a few improvements with the chat campaigns, shopify's edit last order shipping address action and we added a new keyboard shortcut! See the details below or check out the video. Chat campaigns When a message on the chat is...
timestamp1536708360001New integration: smile.io + many small bug fixes and improvementsby Gorgias TeamNew featureImprovementBug fixYou may have heard about our new Smile.io integration here as one of the latest new releases. At Gorgias we're trying to get to you as many features as we can, but we also have to do some less exciting maintenance and bug fixing as part...
timestamp1525971480001Disabling the away status on your chatby MartinYou can now disable the away status on your chat! If you disable the away status, when you're away: the little circles next to your agents' faces will still turn orange, the displayed introduction text will still be the (customizable...
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