Gorgias Updates

Chat campaigns, shopify action and new keyboard shortcut

by Gorgias Team
We've made a few improvements with the chat campaigns, shopify's edit last order shipping address action and we added a new keyboard shortcut! See the details below or check out the video. Chat campaigns When a message on the chat is...
Improvement
Bug fix

Merge tickets

by Alex Plugaru
We're excited to announce that you can now merge tickets in Gorgias: https://www.youtube.com/watch?v=aBTVt8dVg8g We've also increased the number of macros limit for all accounts. This is mostly useful for bigger accounts with multiple...
New feature

New integration: smile.io + many small bug fixes and improvements

by Gorgias Team
New feature
Improvement
Bug fix
You may have heard about our new Smile.io integration here as one of the latest new releases. At Gorgias we're trying to get to you as many features as we can, but we also have to do some less exciting maintenance and bug fixing as part...

📱iOS Mobile App Beta

by Gorgias Team
Mobile apps have been the number one requested feature for a long time. It took us a while, but we released the iOS app in beta. For now, it's just the iOS app. Sorry Android users, we want to fix bugs with the iOS app first, and then...
New feature

Audit logs

by Alex Plugaru
Now you can see what every team member did in Gorgias on Tickets, Tags, Macros and Views. It's useful to answer questions like: who closed the ticket or created a macro. You can find the new Audit logs page in Settings -> Team members...
New feature

Disabling the away status on your chat

by Martin
You can now disable the away status on your chat! If you disable the away status, when you're away: the little circles next to your agents' faces will still turn orange, the displayed introduction text will still be the (customizable...
New feature

HTTP Integration logs

by Alex Plugaru, Co-founder & CTO
We've added a new HTTP integration logs page. You can now see the request logs when you setup a new integration or when an existing one stopped working.
New feature

Automate tickets with Shopify data

by Romain Lapeyre, Co-founder & CEO
Today, we're introducing the ability to use Shopify data to triage or respond to tickets. Here are some use cases from our customers that you can apply to your own business: Respond to most loyal customers first Don't miss last minute...
New feature

New signature field and keyboard shortcut

by Gorgias Team
Bio field We've just released a new field called Bio in the agent profile. You can use it to customize your email signature even more. New shortcut We've also released a new keyboard shortcut called "Go to the current view.". You can...
New feature