timestamp1675952460464Introducing Automated Responses for Order Management Flowsby Gleb Billig, Software EngineerIntroducing Automated Responses - the latest addition to our order management flows, available in both the chat widget and the help center! With this powerful feature, you can now configure automated messages that will be sent to your
timestamp1675934972870Chat Launcher Customizationby Roman FayzullinWe’re happy to announce a new option to customize chat - you can now choose between the current widget launcher and a new one with custom label How to apply new launcher Just go to chat integration settings and click Appearance. At the
timestamp1673011663446Tone of voice for the chat 📣by Angel Cereijo, Software EngineerNew featureWe are thrilled to announce that you can now customize most of the text values of the Gorgias Chat widget from the settings panel! This exciting new feature allows you to match your brand’s tone of voice in the chat widget, providing a
timestamp1673006400000Chat Video sharing support 🎬by Joris La Cancellera, Software EngineerNew featureA picture is worth a thousand words. So what's a video worth?! 🎥 We are happy to announce the support of videos embedded in chat messages and campaigns. How does it work? You can find the share video button inside the video
timestamp1671104100000Chat appearance enhancement for readabilityby George Chetreanu, Engineering ManagerAnnouncementNew featureThe chat will now automatically adjust the color of the text and icons to ensure proper contrast with the Main and Conversation colors specified in the appearance settings. This feature will help improve the readability and accessibility of
timestamp1670441759903Loop Returns x Order management flowsby Jan Szybowski, Software EngineerHi 👋 we are excited to announce the integration between Loop Returns and Order Management flows. This integration allows for a seamless shopper return experiences, while also reducing the load on your agents. If you are an Automation
timestamp1670347056144Automatic offline mode in the chatby Roman FayzullinHello 👋 Several months ago we introduced offline mode in the chat, which allowed you to disable live conversations manually via settings. You could use this feature temporarily or permanently to set the right expectations to shoppers when
timestamp1668622803539Sending Discount Codes from Gorgias ticket messagesby Bogdan Tănase, Engineering ManagerYou can now easily create and send one-time-only discount codes to your shoppers directly from the ticket message view in Gorgias. How it works? Before you start make sure the Shopify integration has the permissions to access the Discount
timestamp1665059733644Estimated wait time in the chatby Roman Fayzullin👋 We’re happy to introduce a new functionality in Gorgias Chat, which allows visitors of your website to see information about how long they might be waiting for a live agent. How does it work Gorgias Chat will now display the estimated
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