Gorgias Updates

www.gorgias.com

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Location of customer on Chat

We have released the location of customer on chat feature. It is now possible to see the location and the local time of your customer, while chatting. The location information is available in the same place as the other customer...

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Reply to Facebook comments via Messenger

by Mehdi Dellagi

We have released the private reply to Facebook comments feature. It is now possible to respond via Messenger to a comment on your page. A "Message" button is now available next to the comment. Clicking on the button will open a popup...

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View sharing

by Samy Laumonier

We just released the view sharing feature! You can now have public views (shared with everyone), shared views (shared with specific teams/users) and private views (that belong to only one user). You can edit a view's sharing options by...

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Create a ticket with an internal note

Want to create a ticket to write a task for someone to do? Or log information about a customer journey directly on Gorgias? You can now do this directly on your helpdesk by creating a ticket with an internal note! Please let us know...

Create a ticket with an internal note

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Reactions to Facebook comments are now displayed in Gorgias

by Gorgias Team

You don't need to open Facebook anymore to see if your customer reacted to your comment. Indeed, next to the message, we now display your reaction, your customer's reaction and the total number of the other reactions made. By hovering on...

Reactions to Facebook comments are now displayed in Gorgias

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New busiest hours of the week statistic

We recently added a new statistic; Busiest time of the week. It will help you to establish staffing plans for your support agents when you need it the most, and therefore improve the support experience for your customers at any time...

New busiest hours of the week statistic

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Create a new ticket from a mobile app

by Gorgias Team

Now you don't have to rush back to your desk to submit a support ticket. Gorgias mobile app got your back - press the "plus" icon on the ticket list to enter to the new ticket creation screen. Submitting the form will create a new...

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New action in rules: Like Facebook comment

by Gorgias Team

It is now possible to build a rule that will like Facebook comments. This will give you for example the ability to automatically like positive comments. Please let us know what you think about this update and what we could improve at...

New action in rules: Like Facebook comment

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Deactivated views

by Samy Laumonier

From now on, it's easier and faster to delete an integration, for instance in case you need to recreate it. You can delete an integration that is used in the filters of a view, without having to manually delete the view first. The view...