Gorgias Updates

www.gorgias.com

Error management for HTTP step in Flows ✅

by Ricardo de Arruda, software engineer

In the event of an HTTP request failure, shoppers will no longer be trapped in a flow. The HTTP request step now features two branches: Success, which is triggered when the request is successful, and Error, which is activated when the

New Onboarding Flow for Convert Campaigns

by Nicolae Godina, Software Engineer

Introducing a Seamless Onboarding Experience for Campaigns! Our Enhanced Onboarding Journey is here! For Convert Subscribers, we've created a guided onboarding experience, making sure you have: 1️⃣ Verified your Shopify Store 2️⃣

Major Performance Boost in Analytics Reports 🚀

by Abdelhakim Bendjabeur, Software Engineer

Reports now load between 1.5x and 5x faster! Exciting news, our reporting page just got a major speed boost! We have heard your feedback and have worked hard to implemented some game-changing optimizations that have significantly boosted

You can now create more than 4 ticket fields!

by Agent Experience Team

Ticket Fields are customizable ticket properties that allow you to summarize a conversation in a structured way to get actionable insights that will help you improve the buying experience, spot quality issues faster, reduce costs, and boost

Use help center and contact forms in your rules & views

by Kyrylo Chebotarov, Senior Software Engineer

We know that many of you have multiple Help Centers and Contact Forms, and you want an easy way to build rules or views to differentiate tickets from different sources. We've heard you loud and clear! 🚀 We're happy to announce an

Introducing Voice Call Events 🌟

by Denisa Dumitru, Software Engineer

We’re excited to elevate your new voice ticket layout with the addition of voice call events. What is the key improvement? You can now track the progress of each voice call through detailed event logs. Quickly identify who answered, and

Introducing Voice Call Events 🌟

Chat transcript improvements 📝

by Narcisa Minca, Full Stack Developer

Great news! Our latest update gives you more control over Chat transcripts with a new setting that allows you to disable it. Plus, we fixed the issue that created a separate thread when customer would reply to it. ❓ What’s new Control

Campaigns just got a visual polish! 🧼

by Narcisa Minca, Full Stack Developer

Exciting news! We just released a small update to the visual design of Chat Campaigns. There are no functionality changes — your Campaigns will continue to work as normal. What changed, exactly? Chat Campaigns now have an updated design

Campaigns just got a visual polish! 🧼

Introducing our new Voice Ticket Layout!

by Denisa Dumitru, Software Engineer

🎉 Introducing our new and improved layout for voice tickets 🎉 🔍 Key Improvements: Call Clarity: Easily discern the nature of your calls – whether they are incoming, outgoing, answered, or missed – at a glance. Initiator Insight:

Introducing our new Voice Ticket Layout!