timestamp1734684983593New categories for Quality Assuranceby Charles JacquetBetter insights into your support quality across both AI and human agents We're excited to introduce more categories to our Quality Assurance framework. This update directly brings industry-standard QA categories into Gorgias, allowing you
timestamp1734682911455Save your statistics filters and other improvementsby Stan He, Product ManagerSave Time with Custom Filter Presets in Your Statistics Module We're excited to introduce Saved Filters, a highly requested feature that streamlines how you analyze your support data. Now you can save your most-used filter combinations and
timestamp1733927423457⭐️ Customer Satisfaction Surveys Now Available for Contact Form and Help Centerby Charles JacquetWe're excited to announce that our Customer Satisfaction (CSAT) feature is now available on two additional channels: Contact Form and Help Center. This expansion allows you to gather valuable feedback from more customer touchpoints, helping
timestamp1731435346469🥳 AI Agent: 12 new Actions availableby Felipe MoraAnnouncementImprovementWe’re excited to announce we’ve released x12 new AI Agent Actions to help you provide instant resolutions and avoid a backlog of tickets this holiday season 🎉 Our AI Agent Action catalog now contains 19 Actions (and growing) to help you
timestamp1731427427199New Auto QA category: Language Proficiency and statistics improvementsby Charles JacquetNew Auto QA Category: Language Proficiency We're excited to announce the latest addition to our automated Quality Assurance feature: Language Proficiency. This new category complements the existing Communication category to help ensure
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