Gorgias Updates

Gorgias Updates

www.gorgias.com

Improving Tag Accessibility: Meeting WCAG Standards with Enhanced Contrast

by Antonio Lapa
In our commitment to building an accessible product, we’re enhancing the Tags component to meet WCAG (Web Content Accessibility Guidelines). Currently, tags allow for any color selection, which can make text challenging to read due to
Announcement
Improvement

📊 Revamped Tags report and other Statistics Improvements

by Charles Jacquet
A revamped Tags report 🥁 We have revamped the Tags report to bring the best of our new analytics stack: Aggregate data over up to 365 days. Use all the new filters (agent, Ticket Fields, etc.). Check the evolution of your tags over
Improvement

Simplify your Email setup with our new Forwarding wizard!

by Neshat Korivand, Senior Product Manager
We’re excited to announce a new wizard that guides you through the process of setting up your email forwarding to Gorgias in just a few steps. Follow clear instructions on connecting your support email. Set up email forwarding
Announcement
Improvement

⭐️ CSAT scores are now available in rules

by Charles Jacquet
We’re thrilled to announce a simple yet powerful addition to our rules system designed to elevate your customer experience management! 🎉 You can now create rules based on your Customer Satisfaction (CSAT) scores! 🌟 This new capability
Announcement
Improvement

New stats filters: Support for Ticket Fields and Advanced logic

by Charles Jacquet
Improvement
Introducing new Statistics filters! We have given our Statistics filters a visual makeover and enhanced their functionality! Support for Exclusion in Filters In all new reports, filters now support both inclusion and exclusion
New stats filters: Support for Ticket Fields and Advanced logic

Do more with the ticket panel; Bulk actions are here!

by Gorgias Product Team
You can now perform bulk actions directly from the ticket panel! We’re incredibly excited to bring you this functionality after we introduced the ticket panel earlier this year. You told us that you love the convenience and usability of the
New feature
Improvement

Custom UTM Parameters for Convert

by Matilda Lee
Users now have control over their campaign tracking with the ability to customize UTM parameters for Convert campaigns. 🔧 Advanced Analytics: Customize UTMs to ensure accurate data and cleaner attribution. 🤝 Agency Collaboration: Align
Improvement
Convert

Sorting search results in Advanced Ticket Search

by Gorgias Product Team
We are happy to share that you can now manually sort the search results when performing an Advanced Ticket Search. Simply click on any of the column headers that represent timestamps to sort by either ascending or descending order. This
Improvement