Gorgias Updates

www.gorgias.com

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Small change in Shopify installation flow

by Nicolas Faure

We just deployed a slight change to the flow of adding Shopify stores to a Gorgias helpdesk. Now, when clicking the "Add Shopify" button in the Shopify integration page, rather than being asked for your Shopify domain, you will be directly

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Phone number management settings page

by Illia Petrov, Software Engineer @ Apps (Channels)

Create, manage, delete, and view all of your phone numbers in a single place with the new Phone numbers settings page We just released the new Gorgias Phone numbers settings page to make it simple to keep track and manage your phone numbers

Phone number management settings page

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Gorgias Chat - Connecting to a different store

by Matthieu Bresson

We are glad to announce that, along with a redesign of our Gorgias chat settings, we have introduced the ability to change the Shopify store associated with a given chat. As a reminder, advanced features such as Self-service depend upon

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Self-service - Detailed order tracking

by Irinel Neculita

We are happy to announce that we have improved the order tracking page for shoppers as part of our self-service flows in both the Gorgias Chat and Help Center. As soon as agents enter a tracking number in a Shopify order, Gorgias fetches

Self-service - Detailed order tracking

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New design updates

by Nikola Mijović, Senior Software Engineer

In the last month, we released a few nifty design updates that you might have already noticed. 👀 Among others, here are some new design elements that we feature 🎨 The feedback system has received a new look(banners, alerts and

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Create an IVR Phone with your existing Gorgias number

by Illia Petrov

We are happy to announce that we are releasing the ability to create IVR Phone integrations, re-using phone numbers previously configured as Standard Phone integrations (and vice versa). How can I create a new IVR integration, reusing the

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Self-service - Ability to select return quantity

by Robert Pamfile

We are happy to announce that we have improved the ability to return products as part of our self-service flows. When returning a product they ordered in multiple quantity, your customers can now choose the quantity of items they’d like to

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Self-Service - Order details page

by Robert Pamfile

We are happy to announce that we have improved the order details your customers can see when using self-service on your website. Now, customers can quickly get a summary of all the important information regarding their order directly from

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New interval options for sending your Satisfaction Survey

by Walid El M'Selmi, Software Engineer

Recently, many of you asked for new interval options for sending s atisfaction surveys and we heard you🎉 In addition to previous options, you can now schedule surveys to be sent after: 5 minutes ⏱️ 30 minutes ⏱️ 1 hour ⏱️ 4 hours ⏱️ 6

New interval options for sending your Satisfaction Survey