timestamp1698684612078Two new customization options for Chat!by Jordan Miller, Product Marketing Manager - AutomateAnnouncementImprovementGreat news! You can now customize your Chat in two new ways: 🖼️ Choose between your logo (new!) or a text title in your Chat header 🎨 Choose between solid (new!) and gradient colors for the Chat background You spoke, we listened. We’re
timestamp1697647637341Say hello to Gorgias Multi-language Chat ⭐by Felipe Gonçalves, Product Marketing ManagerAnnouncementImprovementHello, Hola, Olá World 🌐 Exciting News! We're super excited to introduce the Gorgias Multi-language Chat that lets you add multiple languages to your Chat. 💡 So, What is Gorgias Multi-language Chat? It's a game-changer for your Chat –
timestamp1689701246194Support Performance Overview is out of beta!by Charles JacquetAnnouncementImprovementToday is an exciting day at Gorgias as we reached a big milestone on a journey to enhance our Statistics module. We recognize that a merchant’s success relies on optimizing efficiency and delivering unparalleled customer experiences. That's
timestamp1686578796830Security improvements on Chat installation snippetby Juan Carlos QuinteroWe want to let you know that a new version of the Chat Widget Installation Snippet was recently released. We are now deprecating the numerical application ID in favor of an Alpha-Numeric application Key. Why are we making this
timestamp1686126600000Customize Chat Robot Icon 🤖by Juan Carlos QuinteroWe want to let you know that now you can customize the chat robot icon for automated messages. What to do You can go to the Appearance page of your chat and upload a company logo. That's it! The company logo will be used for the robot
timestamp1680856680000Upgraded order tracking experience!by Ricardo de Arruda, software engineer We're excited to announce that we've made some significant improvements to the interface of our track order flow, making it easier and more intuitive to track your shipments via the Chat Widget and Help Center. To ensure that your
timestamp1680038008819New Automation Settingsby Jan Szybowski🎉 We are thrilled to announce New Automation Settings! Since it is a significant change in how our settings are designed, we will proceed with a staged rollout. The new experience will start rolling out on Tuesday, March 28th, and should
timestamp1679412665445Improved Chat Previews in Settingsby Dombi BotondWe are excited to announce an update to the chat settings that will make it easier to get a more accurate preview of your chat experience. With this change, you will be able to see exactly how your chat will look and feel before installing
timestamp1678455106498"Hide chat" toggle moved to preferences tabby Dombi BotondWe've revamped the preferences tab for chat to provide you with a better experience. We've changed the order of the settings on the preference tab to ensure that the most frequently used options are front and center, making it even easier
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