Gorgias Updates

Option to publish a one-page Help Center πŸ“ƒ

by Ulad Ramanovich, Automation Engineer
The Gorgias Help Center has always been the go-to solution to share information about your products and policies with customers. Now, we’re happy to give you a new option to display your Help Center content in a one-page format (instead of
Announcement
New feature

Error management for HTTP step in Flows βœ…

by Ricardo de Arruda, software engineer
In the event of an HTTP request failure, shoppers will no longer be trapped in a flow. The HTTP request step now features two branches: Success, which is triggered when the request is successful, and Error, which is activated when the
Announcement
Improvement

Access Shopify Order Metafields from Gorgias

by Alexandru Daineanu
Introducing Shopify Order Metafields! You can now access metafield data for Shopify Orders directly from the Gorgias widget. How to get started In the Shopify widget on a ticket or a customer profile, find and open any order Search
Announcement
New feature

πŸ“Š Introducing new metrics: Ticket Handle Time and Online Time ⏰!

by Charles Jacquet
Announcement
New feature
We're excited to announce new metrics designed to improve how you measure agent efficiency, diligence, and productivity in the Overview and Agents reports. Additionally, we've revamped the Support Performance Overview report layout to

Convert Campaign Library

by Mariusz Janczyn, Software Engineer
Introducing Campaigns Library! Convert Subscribers now have direct access to our top campaign templates, seamlessly integrated into the campaign creation process. Creating powerful campaigns has never been easier. With just a few
Announcement
New feature
Convert

New Onboarding Flow for Convert Campaigns

by Nicolae Godina, Software Engineer
Introducing a Seamless Onboarding Experience for Campaigns! Our Enhanced Onboarding Journey is here! For Convert Subscribers, we've created a guided onboarding experience, making sure you have: 1️⃣ Verified your Shopify Store 2️⃣
Announcement
Improvement
Convert

πŸŽ‰ Introducing Tickets Auto-Merge: Simplifying Support, One Ticket at a Time!

by Iustina Dumitru
We're excited to announce the release of Tickets auto-merge, a powerful addition to our support suite designed to streamline ticket management and enhance customer experience. With automated ticket merging, agents now enjoy consolidated
Announcement
New feature

Major Performance Boost in Analytics Reports πŸš€

by Abdelhakim Bendjabeur, Software Engineer
Reports now load between 1.5x and 5x faster! Exciting news, our reporting page just got a major speed boost! We have heard your feedback and have worked hard to implemented some game-changing optimizations that have significantly boosted
Improvement

You can now create more than 4 ticket fields!

by Agent Experience Team
Ticket Fields are customizable ticket properties that allow you to summarize a conversation in a structured way to get actionable insights that will help you improve the buying experience, spot quality issues faster, reduce costs, and boost
Announcement
Improvement