Gorgias Updates

www.gorgias.com

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Control ticket volume for Automation Add-On subscribers

by Narcisa Minca, Full Stack Developer

We’re thrilled to announce that we’ve added a new feature to chat to help you control your ticket volume. We believe this feature will help you reduce the flow of conversations, making your interactions with customers more efficient. This

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Copy Order Number with one-click in Shopify Widget 🏃‍♀️

by Simone Basso

In an effort to maximize your productivity and prioritize your feedback, we made some improvements on the Shopify widget experience. We are happy to announce that from now on you can copy the Shopify order numbers in just one click!

Copy Order Number with one-click in Shopify Widget 🏃‍♀️

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"Contact Form" channel

by Kyrylo Chebotarov, Senior Software Engineer

Hey there! We are excited to introduce the new Contact Form channel! 🎉 With this new feature, you can collect relevant information from your shoppers upfront and automate support actions by setting up rules and macros for tickets

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Automatically save new draft tickets

by Xuan-Thi Nguyen, Front-end developer

Starting to write a new ticket then need to run to something else? Don’t worry, you can now pick up where you left off and choose to resume the ticket or discard it and start a new one. Note that for the moment, you can keep one draft at

Automatically save new draft tickets

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Create Ticket Fields from CSV

by Nicolas Faure

Creating Ticket Fields is now even easier! We’re happy to announce that you can now import the dropdown options of your ticket fields from a CSV file! To do so, when editing or creating a dropdown field, simply click the Import From CSV

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Chat Widget Creation Wizard 🔮

by Juan Carlos Quintero

We are thrilled to announce we have crafted a new Creation Wizard 🪄 to make it easier for you to create and integrate our Chat Widget into your shop or website, so you can start interacting with your customers in real time, or in an

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Shopify Refund: the shipping cost is zero by default 🛍

by Simone Basso

We wanted to let you know that from now on, when you issue a refund, the shipping cost will be set to $0 by default. We've noticed that most merchants and retailers do not refund shipping costs, which is consistent with Shopify's default

Shopify Refund: the shipping cost is zero by default 🛍

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Upgraded order tracking experience!

by Ricardo de Arruda, software engineer

We're excited to announce that we've made some significant improvements to the interface of our track order flow, making it easier and more intuitive to track your shipments via the Chat Widget and Help Center. To ensure that your

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BigCommerce: Duplicate Order action

by Iustina Dumitru

🎉 We are happy to announce another BigCommerce update. Now you can duplicate BigCommerce orders directly in Gorgias. Create an exact duplicate of an existing order or make some edits if needed: Add or remove products from an

BigCommerce: Duplicate Order action