about 6 years agoMore compact real-time conversationsby Gorgias TeamMessages from Gorgias chat and Facebook Messenger are now grouped together if they are sent one after another. This makes longer real-time conversations a lot more compact than before (see video for comparison). Stay tuned for more user...
about 6 years agoManage macros spell checking and orderingby Gorgias TeamImprovementNew featureA few small improvements on macros: Macros in Manage Macros modal are now ordered alphabetically to make it easier to update macros one by one. Spell check is now enabled for response text in macros.
about 6 years agoCreate internal notes by email!by MartinNew featureWe have updated internal notes and mention emails: ticket message history is now included in mention emails, so that you have more context you can now reply directly to mention emails in your inbox, and it will create a new internal note...
over 6 years agoNew keyboard shortcut for adding linksby Gorgias TeamImprovementIt's a bit embarrassing how long it took us to add this. Better late than never: You can now use a keyboard shortcut to add links to your emails when using Gorgias as well as change the display text of the link! A short demo: https...
over 6 years agoCustomer satisfaction surveysby Gorgias TeamNew featureCustomer satisfaction ratings are one of the best ways to determine how well your team is supporting your customers. Take a look at the video below to learn more about this feature in Gorgias and how to set it up: https://www.youtube...
over 6 years agoTags descriptionsby Gorgias TeamWhen you have lots of tags it's hard to remember which ones to use - it's especially hard for new team members to know when to use the right one. That is why we've added tag descriptions so you can see more info about your tags:
over 6 years agoQuick repliesby Romain LapeyreA couple weeks ago, we looked at the type of questions customers are asking on the chat. About 70% of inquiries are about the same things: product information, tracking or applying a promo code. That's why we're introducing quick...
over 6 years agoChat campaigns, shopify action and new keyboard shortcutby Gorgias TeamWe've made a few improvements with the chat campaigns, shopify's edit last order shipping address action and we added a new keyboard shortcut! See the details below or check out the video. Chat campaigns When a message on the chat is...
over 6 years agoMerge ticketsby Alex PlugaruWe're excited to announce that you can now merge tickets in Gorgias: https://www.youtube.com/watch?v=aBTVt8dVg8g We've also increased the number of macros limit for all accounts. This is mostly useful for bigger accounts with multiple...
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