timestamp1735206410755AI Agent: add knowledge from your filesby Matthieu BressonWe’re happy to announce that you are now able to upload your files as knowledge sources to be used by the AI Agent! For instance, if you had a PDF file describing your product returns and reimbursement policy, you can upload it so that AI
timestamp1734684983593New categories for Quality Assuranceby Charles JacquetBetter insights into your support quality across both AI and human agents We're excited to introduce more categories to our Quality Assurance framework. This update directly brings industry-standard QA categories into Gorgias, allowing you
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