timestamp1726591026099Introducing Action Events Logs for AI Agent Actionsby Ricardo de Arruda, software engineerWe are excited to announce the launch of Events Action Logs for AI Agent Actions a new feature that provides you with detailed insights into every action executed by your AI Agent. Key Features: Execution Tracking: Monitor when an
timestamp1726584263149⭐️ CSAT scores are now available in rulesby Charles JacquetWe’re thrilled to announce a simple yet powerful addition to our rules system designed to elevate your customer experience management! 🎉 You can now create rules based on your Customer Satisfaction (CSAT) scores! 🌟 This new capability
timestamp1726510562962New stats filters: Support for Ticket Fields and Advanced logicby Charles JacquetImprovementIntroducing new Statistics filters! We have given our Statistics filters a visual makeover and enhanced their functionality! Support for Exclusion in Filters In all new reports, filters now support both inclusion and exclusion
timestamp1726484228406🚀 Boost Sales with AI-Powered Product Recommendations in Convertby Matilda LeeAnnouncementNew featureConvertPersonalization just got so much easier. Get ready to boost your average order value and conversion rates with minimal effort with our newest feature: AI-powered Product Recommendations. Here’s what you can do with this new
timestamp1725547847723Do more with the ticket panel; Bulk actions are here!by Gorgias Product TeamYou can now perform bulk actions directly from the ticket panel! We’re incredibly excited to bring you this functionality after we introduced the ticket panel earlier this year. You told us that you love the convenience and usability of the