Gorgias Updates

Simplified navigation in Automate menu ๐Ÿคฉ

by Felipe Mora
Weโ€™ve made some improvements to our Automate page for a clutter-free, simpler, and more intuitive navigation experience! Hereโ€™s what you should know: My Automate page has been renamed Overview to better reflect its purpose to give you
Announcement
Improvement

Publishing Flow from the Flow builder!

by Sufiyan, Senior Software Engineer
Announcement
Improvement
๐Ÿš€ Exciting Update! Introducing Direct Flow Publishing from the Flow builder! ๐ŸŽ‰ ๐Ÿ› ๏ธFlow builder Integration: Enable Flows directly from the Flow builder, eliminating the need to navigate to separate pages. ๐Ÿ”„Streamlined Navigation:

Channel filter on Automate Statistics

by Narcisa Minca, Full Stack Developer
We are excited to announce a new addition to the Automate Overview Page โ€“ the Channel Filter! ๐ŸŽ‰ The channel filter allows you to segment and analyse your automate data based on specific channels. This new capability enables you to gain
Announcement
Improvement

๐Ÿ› Shopify Draft Orders

by Simone Basso
Announcement
New feature
Weโ€™re excited to announce that Gorgias now supports Shopify Draft Orders in the ticket sidebar. You can now see the customerโ€™s last 5 pending draft orders directly in the Shopify widget and have greater visibility into the full sales cycle

Introducing Call Transfer โ€‹โ€‹โ˜Ž๏ธ

by Denisa Bortanoiu, Matteo Silvestro, and Denisa Dumitru, Software Engineer
As part of our commitment to providing exceptional customer experience, weโ€™re thrilled to unveil our newest feature: Agent-to-agent call transfer! This powerful tool enhances agent efficiency and improves customer satisfaction by
Announcement
New feature

Interactive Testing in Flows!

by Ricardo de Arruda, software engineer
We're excited to introduce a major update: Interactive Testing and Previewing in Flows. From the Flow builder, you can now test your Flows as you build them. After saving, either as a draft or published. Ensure your Flow works as
Announcement
New feature

AI Agent and bugfixes come to Automate Statistics

by Matthieu Bresson
Our Automate statistics pages just got some love: If you are part of the beta for AI Agent, you should now see AI Agent automated interactions in your Automated interactions by feature dashboard, which should help you visualize the impact
Improvement

Cleaner Contact Form entry point with Contact us button

by Fany Octavia, Software Engineer
Exciting Update for Merchants! ๐Ÿš€ We're introducing a game-changing enhancement to our Contact Form entry point page. Now, instead of displaying the contact form directly, we provide an option for you to hide it behind a sleek "Contact
Announcement
New feature

๐Ÿ“Š Improved Busiest Times Report

by Charles Jacquet
Announcement
Improvement
We have updated the Busiest Times report It uses our new data stack, which means that you will be able to aggregate up to a year worth of data, and will ensure data consistency for past periods. We have also added support for more