timestamp1712054649376Error management for HTTP step in Flows ✅ by Ricardo de Arruda, software engineerIn the event of an HTTP request failure, shoppers will no longer be trapped in a flow. The HTTP request step now features two branches: Success, which is triggered when the request is successful, and Error, which is activated when the
timestamp1711956300000Access Shopify Order Metafields from Gorgiasby Alexandru DaineanuIntroducing Shopify Order Metafields! You can now access metafield data for Shopify Orders directly from the Gorgias widget. How to get started In the Shopify widget on a ticket or a customer profile, find and open any order Search
timestamp1711648576278📊 Introducing new metrics: Ticket Handle Time and Online Time ⏰!by Charles JacquetAnnouncementNew featureWe're excited to announce new metrics designed to improve how you measure agent efficiency, diligence, and productivity in the Overview and Agents reports. Additionally, we've revamped the Support Performance Overview report layout to
timestamp1711627054153Convert Campaign Libraryby Mariusz Janczyn, Software EngineerIntroducing Campaigns Library! Convert Subscribers now have direct access to our top campaign templates, seamlessly integrated into the campaign creation process. Creating powerful campaigns has never been easier. With just a few
timestamp1711560497793New Onboarding Flow for Convert Campaignsby Nicolae Godina, Software EngineerIntroducing a Seamless Onboarding Experience for Campaigns! Our Enhanced Onboarding Journey is here! For Convert Subscribers, we've created a guided onboarding experience, making sure you have: 1️⃣ Verified your Shopify Store 2️⃣
timestamp1711555610945🎉 Introducing Tickets Auto-Merge: Simplifying Support, One Ticket at a Time!by Iustina DumitruWe're excited to announce the release of Tickets auto-merge, a powerful addition to our support suite designed to streamline ticket management and enhance customer experience. With automated ticket merging, agents now enjoy consolidated
timestamp1710257601362Major Performance Boost in Analytics Reports 🚀by Abdelhakim Bendjabeur, Software EngineerReports now load between 1.5x and 5x faster! Exciting news, our reporting page just got a major speed boost! We have heard your feedback and have worked hard to implemented some game-changing optimizations that have significantly boosted
timestamp1710176502994You can now create more than 4 ticket fields!by Agent Experience TeamTicket Fields are customizable ticket properties that allow you to summarize a conversation in a structured way to get actionable insights that will help you improve the buying experience, spot quality issues faster, reduce costs, and boost
timestamp1709747181632☄️WooCommerce Variables in Gorgias for Enhanced Customer Supportby Simone BassoWe're pleased to announce that WooCommerce variables are now seamlessly integrated into Gorgias, unlocking a new level of flexibility and efficiency for your customer support workflows! What does this mean for you? 🔗 Enhanced Customer
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