Gorgias Updates

www.gorgias.com

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Campaigns list refinements

by Robert Pamfile

We're thrilled to share some amazing updates to our Campaigns List that will supercharge your workflow: 🔍 Smart Search: Find campaigns in a flash with our new search function. 🔘 Effortless Filters: Easily filter campaigns by active or

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Preview mode for automation features in Chat & Helpcenter

by Ulad Ramanovich

💬 Note that this feature is only available to Automation Add-on subscribers. For more information about how you can use the add-on to automate 30% of your customer requests, don’t hesitate to reach out! We are pleased to announce that now

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Introducing Gorgias’ Updated Look!

by Xuan-Thi Nguyen, Front-end developer

As part of our efforts to make your experience even better, we are happy to introduce Gorgias’ updated look to make it easier to read text. Please note that this is not a setting that is configurable. But that's not all – our new look is a

Introducing Gorgias’ Updated Look!

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New autoresponder with article recommendations ✨

by Ricardo de Arruda, software engineer

With our new autoresponder feature, you can reply to common customer questions with relevant help center article suggestions. Our AI detects customer questions in incoming emails, auto-replies with relevant articles from your help center,

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Initiate or restart conversations at any time with WhatsApp Message Templates

by Andrei Don, Denisa Dumitru, Adrian Ursu, Teodor Zait

We are excited to announce our support for WhatsApp Message Templates! 🎉 Using this new feature, you can now initiate or restart conversations with shoppers outside the 24-hour conversation window! What are WhatsApp Message Templates?

Initiate or restart conversations at any time with WhatsApp Message Templates

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Support Performance Overview is out of beta!

by Charles Jacquet

Today is an exciting day at Gorgias as we reached a big milestone on a journey to enhance our Statistics module. We recognize that a merchant’s success relies on optimizing efficiency and delivering unparalleled customer experiences. That's

Support Performance Overview is out of beta!

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BigCommerce: Entire Order Refund action

by Iustina Dumitru

🎉 We are happy to announce another BigCommerce update. Building on our manual refund functionality, you can now refund an entire BigCommerce order directly in Gorgias. When applying an entire order level refund you can: Review all

BigCommerce: Entire Order Refund action

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Disable Email capture in Chat Widget

by Juan Carlos Quintero

We are happy to let you know that we are introducing the possibility to disable the Email capture in Chat Widget interactions. How it looks When the Email capture is disabled, users won’t be requested to fill in their email, they will

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BigCommerce events in ticket timeline 👀

by Simone Basso

Hot on the heels of our refund order action release, we’ve made some improvements to the visibility of performed BigCommerce events! To view the events, simply click on "Display all events" in the ticket menu. The events you’ll see

BigCommerce events in ticket timeline 👀