Gorgias Updates

www.gorgias.com

about 3 years ago

Remove tags from rules

You can now remove tags from your tickets using our new rule action. You can use this feature to set up a delayed answer to your customers using the following process for example: 1. Snooze a ticket and apply a “follow-up needed tag”

about 3 years ago

More custom stylings for your sidebar

by Manuel Colasante

Have you ever gotten confused with the different HTTP widgets in the sidebar? Widgets are the individual blocks for each integrations. As you add more to your Gorgias account, it sometimes becomes hard to distinguish them. Adding a specific

about 3 years ago

Small change in Shopify installation flow

by Nicolas Faure

We just deployed a slight change to the flow of adding Shopify stores to a Gorgias helpdesk. Now, when clicking the "Add Shopify" button in the Shopify integration page, rather than being asked for your Shopify domain, you will be directly

about 3 years ago

More customization for the Help Center

by Joris La Cancellera, Software Engineer

We are delighted to announce that we released a couple of new customization capabilities for the Help Center product. You can now customize the banner text at your convenience, with or without a banner image Reposition the banner image

More customization for the Help Center

about 3 years ago

Save and edit articles as drafts, publish them later

We’re making some long awaited improvements to our help center! We’ve just released a feature that enables help center users to edit their articles and save them as drafts before publishing them live on the website. For simplicity’s sake,

about 3 years ago

Phone number management settings page

by Illia Petrov, Software Engineer @ Apps (Channels)

Create, manage, delete, and view all of your phone numbers in a single place with the new Phone numbers settings page We just released the new Gorgias Phone numbers settings page to make it simple to keep track and manage your phone numbers

Phone number management settings page

about 3 years ago

Quick response flows in the chat

by Roman Fayzullin

We are happy to announce new capabilities to further more customize your self-service portal in the Gorgias chat. ✨💬 Note that this feature is only available to Automation Add-on subscribers only. For more information about how you can use

about 3 years ago

Single Sign-On support

by Nicolas Faure

We are happy to announce you can now use Single Sign-On(SSO) if the option is enabled in your help desk. What does that mean? You can allow agents to access the help desk via Google or Microsoft 365 instead of always entering their email

about 3 years ago

Internal note macro action

by Victor Suo, Software Engineer

We are happy to announce that internal notes can now be directly added to tickets as macro actions! The internal note associated to the macro can be edited before the macro is sent in the collapsed area below the message: