Gorgias Updates

Chat widget 1-click installation for Shopify enhancement

by Joris La Cancellera, Software Engineer
Weโ€™ve improved the 1-click installation for Shopify feature to ensure better stability! Using this newest version of the installation method will make sure that your chat does not disappear from your website any time you touch your
New feature
Developers

Security improvements on Chat installation snippet

by Juan Carlos Quintero
We want to let you know that a new version of the Chat Widget Installation Snippet was recently released. We are now deprecating the numerical application ID in favor of an Alpha-Numeric application Key. Why are we making this
Improvement
Developers

Rules: BigCommerce filters

by Iustina Dumitru
We are happy to announce that we introduced BigCommerce filters in Rules. ๐ŸŽ‰ From now on, you can automate your most common tasks using Gorgias even better. Use the BigCommerce data as filter forย Rules, for example to send an auto-reply
Developers
New feature
Announcement
Improvement

BigCommerce native integration

by Alexandru Daineanu
Developers
New feature
Announcement
๐ŸŽ‰๐ŸŽ‰๐ŸŽ‰ Weโ€™re happy to announce the launch of our native BigCommerce integration. ๐ŸŽ‰๐ŸŽ‰๐ŸŽ‰ Native integration - BigCommerce We are excited to announce that our native BigCommerce integration is finally here. Connecting your BigCommerce

SSO - Google and Microsoft SSO activation

by Alexandru Daineanu, Fullstack Developer
๐ŸŽ‰๐ŸŽ‰๐ŸŽ‰ We are happy to announce that Google and Microsoft 365 Single Sign-On (SSO) is now live for all users. ๐ŸŽ‰๐ŸŽ‰๐ŸŽ‰ This feature will be automatically activated on the majority of the accounts, which will lead to a smoother login on the
Developers
Announcement

New detailed view for third party apps

by Manuel Colasante
New feature
Developers
Announcement
Improvement
Here at Gorgias, we want to empower our third party developers and make all apps easy to find and use. As a first step in a long series of improvements to come, we decided to directly link your app details from the partner portal to the

๐Ÿค– ๐Ÿ“š Managed Rules are coming to your local Rule Library

by Mathias Ngo
โ€œRules can be a bit intimidating to create and edit.โ€ If you ever thought that, this new feature has been designed for you. We wanted to take a step further into making automation even more accessible, improving on the off-the-shelf
Developers

Reopening tickets when a message was not sent

by Clรฉment Sirieix
Currently, when sending a message and closing a ticket, a 3rd party provider could reject it, leading to a loss of visibility for the given ticket. Now, when this event occurs the ticket will be reopened to let you address the issue.
Developers
Improvement

Remove tags from rules

by Mathias Ngo
You can now remove tags from your tickets using our new rule action. You can use this feature to set up a delayed answer to your customers using the following process for example: 1. Snooze a ticket and apply a โ€œfollow-up needed tagโ€
Developers
Improvement