timestamp1712706934606Add multiple accounts on TikTok Shop and WooCommerceby Dany YacoubYou can now connect multiple stores with our TikTok Shop and native WooCommerce applications! Previously, only a single TikTok Shop or WooCommerce account could be integrated within Gorgias. We’ve now added the ability to connect (and
timestamp1712242205581Automatically generate Help Center content ✨by Jordan Miller, Product Marketing Manager - AutomateAnnouncementNew featureEvery day, you receive and answer common questions from your customers. A Help Center is your best strategy to proactively answer these common questions — especially if you subscribe to Automate and enable Article Recommendations. AI can
timestamp1712221570300Option to publish a one-page Help Center 📃by Ulad Ramanovich, Automation EngineerThe Gorgias Help Center has always been the go-to solution to share information about your products and policies with customers. Now, we’re happy to give you a new option to display your Help Center content in a one-page format (instead of
timestamp1711956300000Access Shopify Order Metafields from Gorgiasby Alexandru DaineanuIntroducing Shopify Order Metafields! You can now access metafield data for Shopify Orders directly from the Gorgias widget. How to get started In the Shopify widget on a ticket or a customer profile, find and open any order Search
timestamp1711648576278📊 Introducing new metrics: Ticket Handle Time and Online Time ⏰!by Charles JacquetAnnouncementNew featureWe're excited to announce new metrics designed to improve how you measure agent efficiency, diligence, and productivity in the Overview and Agents reports. Additionally, we've revamped the Support Performance Overview report layout to
timestamp1711627054153Convert Campaign Libraryby Mariusz Janczyn, Software EngineerIntroducing Campaigns Library! Convert Subscribers now have direct access to our top campaign templates, seamlessly integrated into the campaign creation process. Creating powerful campaigns has never been easier. With just a few
timestamp1711555610945🎉 Introducing Tickets Auto-Merge: Simplifying Support, One Ticket at a Time!by Iustina DumitruWe're excited to announce the release of Tickets auto-merge, a powerful addition to our support suite designed to streamline ticket management and enhance customer experience. With automated ticket merging, agents now enjoy consolidated
timestamp1709747181632☄️WooCommerce Variables in Gorgias for Enhanced Customer Supportby Simone BassoWe're pleased to announce that WooCommerce variables are now seamlessly integrated into Gorgias, unlocking a new level of flexibility and efficiency for your customer support workflows! What does this mean for you? 🔗 Enhanced Customer
timestamp1706691012831Navigate with ease, link your logo to your website!by Fany Octavia, Software EngineerExciting news for our merchants! 🎉 We heard your feedback loud and clear—navigating back to your main website from your Gorgias help center shouldn't be a hassle. With our latest update, we're eliminating the inconvenience. What’s