timestamp1726591026099Introducing Action Events Logs for AI Agent Actionsby Ricardo de Arruda, software engineerWe are excited to announce the launch of Events Action Logs for AI Agent Actions a new feature that provides you with detailed insights into every action executed by your AI Agent. Key Features: Execution Tracking: Monitor when an
timestamp1725547847723Do more with the ticket panel; Bulk actions are here!by Gorgias Product TeamYou can now perform bulk actions directly from the ticket panel! We’re incredibly excited to bring you this functionality after we introduced the ticket panel earlier this year. You told us that you love the convenience and usability of the
timestamp1724852703503Set default email addressby Neshat Korivand, Senior product managerWe are excited to introduce a new feature that allows merchants to set a default email address in Gorgias! This default email will be used when creating new tickets, switching to an email channel on existing tickets, and in satisfaction
timestamp1724070931533Optimize Your Campaign Messaging with A/B Testingby Nicolae GodinaReady to maximize the impact of your campaigns? Our new A/B testing feature lets you experiment with different messaging variations to find out what resonates most with your shoppers. Here’s how it works: When you launch a test, your
timestamp1722352217109AI Agent Actions for Recharge and Loop Returnsby Jordan Miller, Product Marketing Manager - AutomateAnnouncementNew featureWe’re excited to continue upgrading AI Agent with 3 additional Actions — now available in your account: Cancel subscription on Recharge Send Loop Returns portal deep link Send return shipping status from Loop Returns These Actions will