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Zendesk Continuous Synchronization
by Gorgias Team
We've added a new feature for continuous synchronization of Zendesk tickets, comments and macros! 🎉 This option will be enabled by default right after initial import being finished. To deactivate this feature, simply go back to the...
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Integrations REST API documentation
by Julián Pérez
After the widgets API endpoint, we've now have updated our REST API doc with again a new resource: integrations! 🎉 Integrations connect Gorgias with external services (e.g. Gmail, Shopify, Chat systems). There are two types of...timestamp1610998800001
Widgets REST API documentation
by Julián Pérez
We have updated our REST API doc with a new resource: widgets! 🎉 Widgets are containers that can be used to display custom data coming from any integrations on the right-hand sidebar of the ticket or user page. Widgets styling can be...timestamp1610761140001
New channel: Facebook recommendations
by Mehdi Dellagi
We've added a new channel to our Facebook integrations! You can now get your Facebook page customers recommendations in Gorgias. To activate this feature, simply go back to the settings page of your integration and check the box Enable...
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Display product inventory in Shopify actions
by Gorgias Team
In the "Create order" and "Duplicate order" Shopify actions, we now display the number of products in stock (green when available, red when empty or pending replenishment): When you search for a product (on the right side) In the order...timestamp1607508000001
View sections
by Gorgias Team
We are making some changes to the views navigation sidebar. Views can now be organised in sections (collapsable groups of views). Until now you were able to see dozens of them in a single place, moving forward you will find be able to...
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Display an event when unread chat messages are sent by email
by Gorgias Team
We now display an event in chat tickets when we've sent unread messages to the customer over email! Moreover, clicking on the event will highlight messages that were sent in the email. Please note this will only work for the events that...timestamp1607081700001
Location of customer on Chat
by Teo
We have released the location of customer on chat feature. It is now possible to see the location and the local time of your customer, while chatting. The location information is available in the same place as the other customer...timestamp1606937940001
Reply to Facebook comments via Messenger
by Mehdi Dellagi
We have released the private reply to Facebook comments feature. It is now possible to respond via Messenger to a comment on your page. A "Message" button is now available next to the comment. Clicking on the button will open a popup...
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