timestamp1686578796830Security improvements on Chat installation snippetby Juan Carlos QuinteroWe want to let you know that a new version of the Chat Widget Installation Snippet was recently released. We are now deprecating the numerical application ID in favor of an Alpha-Numeric application Key. Why are we making this
timestamp1685524138078Control ticket volume for Automation Add-On subscribersby Narcisa Minca, Full Stack DeveloperWe’re thrilled to announce that we’ve added a new feature to chat to help you control your ticket volume. We believe this feature will help you reduce the flow of conversations, making your interactions with customers more efficient. This
timestamp1681386299710Chat Widget Creation Wizard 🔮by Juan Carlos QuinteroWe are thrilled to announce we have crafted a new Creation Wizard 🪄 to make it easier for you to create and integrate our Chat Widget into your shop or website, so you can start interacting with your customers in real time, or in an
timestamp1680699600000Font customization for the Chat Widget 🙌by Joris La Cancellera, Software EngineerNew featureNow you can choose from a large selection of fonts and see a real-time preview right from the Appearance tab in Chat Settings. Give your chat widget a personal touch that matches your brand's style. So, what are you waiting for? Get
timestamp1680038008819New Automation Settingsby Jan Szybowski🎉 We are thrilled to announce New Automation Settings! Since it is a significant change in how our settings are designed, we will proceed with a staged rollout. The new experience will start rolling out on Tuesday, March 28th, and should
timestamp1678970065669Chat Agent Avatar Customizationby Juan Carlos QuinteroMore chat customization coming your way 🎨 We’re happy to announce a new feature to customize the Chat - you can now choose how to display your Agent’s name and avatar picture We have also revamped the upload section for the Company
timestamp1676907467603Chat widget installation monitoring 👀by Joris La Cancellera, Software EngineerWe are happy to share that we improved the status monitoring of the chat widget. We will now detect if it was not seen installed on your website recently. This will offer some benefits: The status column will now be more accurate (Online,
timestamp1675952460464Introducing Automated Responses for Order Management Flowsby Gleb Billig, Software EngineerIntroducing Automated Responses - the latest addition to our order management flows, available in both the chat widget and the help center! With this powerful feature, you can now configure automated messages that will be sent to your
timestamp1675934972870Chat Launcher Customizationby Roman FayzullinWe’re happy to announce a new option to customize chat - you can now choose between the current widget launcher and a new one with custom label How to apply new launcher Just go to chat integration settings and click Appearance. At the
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