timestamp1698684612078Two new customization options for Chat!by Jordan Miller, Product Marketing Manager - AutomateAnnouncementImprovementGreat news! You can now customize your Chat in two new ways: 🖼️ Choose between your logo (new!) or a text title in your Chat header 🎨 Choose between solid (new!) and gradient colors for the Chat background You spoke, we listened. We’re
timestamp1698226824169One-Touch Tickets metric is back 😍by Felipe Gonçalves, Product Marketing ManagerAnnouncementImprovementWe're thrilled to share some fantastic news regarding our Agent Performance report. Following the recent introduction of multiple new metrics, we've proactively engaged with your valuable feedback. The result? We're excited to reintroduce
timestamp1697647637341Say hello to Gorgias Multi-language Chat ⭐by Felipe Gonçalves, Product Marketing ManagerAnnouncementImprovementHello, Hola, Olá World 🌐 Exciting News! We're super excited to introduce the Gorgias Multi-language Chat that lets you add multiple languages to your Chat. 💡 So, What is Gorgias Multi-language Chat? It's a game-changer for your Chat –
timestamp1697455515991Duplicate Flows to another store 💪by Itay ElgazarIf you have multiple store integrations, duplicating Flows just got much easier! You can now duplicate a Flow from store to another 🎉. Previously duplicating Flows was only possible within the same store. 💡 How does it work? Head over
timestamp1696871327177Statistics Improvements: Including messages sent via API and fixing a bug that included some internal-notes in metricsby Gorgias SupportHere's a concise overview of some recent technical improvements: Public messages sent via API are now included in metrics computation. We are including these messages to better reflect the impact of all the tools you use on the customer
timestamp1695316963154Statistics Improvements: standardized Messages sent definition and fixed Agents report bug by Charles JacquetHere's a concise overview of some recent technical improvements: Messages sent in the Live Agents report now excludes internal notes We have changed the way the Messages sent metric in the Live Agents is computed to match the definition
timestamp1694090877903New Customer Timeline Button Locationby Iustina DumitruCustomers sometimes create multiple tickets about the same issue. Therefore, it’s important for agents to be able to easily view a customer’s previous tickets to ensure the agent has all the context they need to best support the customer.
timestamp1692694800000Chat widget 1-click installation for Shopify enhancementby Joris La Cancellera, Software EngineerWe’ve improved the 1-click installation for Shopify feature to ensure better stability! Using this newest version of the installation method will make sure that your chat does not disappear from your website any time you touch your
timestamp1692276669905Improved Snooze Button Locationby Hadi YousefGorgias’ Snooze feature is commonly used when an agent is waiting on a customer’s reply and doesn’t want that ticket to clutter their queue. Today, we are announcing a small change in the location of the Snooze button. The Snooze button is
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