about 4 years agoIntegrations REST API documentationby Julián PérezAfter the widgets API endpoint, we've now have updated our REST API doc with again a new resource: integrations! 🎉 Integrations connect Gorgias with external services (e.g. Gmail, Shopify, Chat systems). There are two types of...
about 4 years agoWidgets REST API documentationby Julián PérezWe have updated our REST API doc with a new resource: widgets! 🎉 Widgets are containers that can be used to display custom data coming from any integrations on the right-hand sidebar of the ticket or user page. Widgets styling can be...
about 4 years agoEditable reply threads for email messagesby Gorgias TeamWe are really excited to announce that you can now edit reply threads when forwarding or responding to emails! To try it out, go to an email ticket and click the "three dots" button in the text editor. This will inject the reply thread...
about 4 years agoImproved shipping line selection in Shopify actionsby Gorgias TeamWe just released an improvement of our "Create order" and "Duplicate order" Shopify actions! We now fetch the available shipping rates via the Shopify API, so that you can quickly add a shipping line, as you can see on this screenshot...
about 4 years agoMessage failure pop-up notification improvementby Mehdi DellagiImprovementWe have changed the behavior of pop-up notifications when messages fail to send in order to make sure customer support agents do not miss it. Indeed, these notifications will not be dismissed automatically after a few seconds but will...
over 4 years agoSend CSAT via Outlook/Gmail integrationby Engineering: IntegrationsWe have updated our Customer Satisfaction Survey: from now on when sending surveys on emails related to Gmail or Outlook integrations, the integration will be used to send the survey. You will now have a copy of surveys sent in your...
over 4 years agoImproved sending Facebook Messenger messages experienceby Gorgias TeamWe recently improved the experience of sending single messages in Facebook Messenger tickets! You can now: Add inline images to your Facebook Messenger replies using the button in the reply area or by pasting images from clipboard...
over 4 years agoFilters & Search terms in URLby Gorgias TeamTired of losing your search results after checking out a ticket? We just released an update that now includes search terms and filters in the URL, allowing to you: Easily return to the search results after leaving a ticket using your...
over 4 years agoNew ticket merge possibilitiesby Gorgias TeamWe recently added new possibilities for merging tickets! You can now merge those tickets combinations: Two Aircall tickets from the same customer Two Messenger tickets from the same customer and same integration An Aircall and an Email...
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