Gorgias Updates

Improvements to offline capture in the Chat Widget

by Sufiyan, Engineer
Announcement
New feature
Overview We are excited to announce a new feature of our Chat Widget that allows you to customize the Intro, Body, and Outro texts of the Offline Capture confirmation email. This feature enables you to deliver emails to customers with the

Customize Your Notification Sound

by Gorgias Team
I Users can now adjust the notification sound and volume in Gorgias. These settings can be adjusted by visiting the notification settings page (Settings → You → Notifications) where you will be able to choose from 9 different sounds and
Announcement
New feature

Create an automated response when customers track an unfulfilled order!

by Ricardo de Arruda, software engineer
Now merchants will be able to create custom messages when your customers track an order that hasn’t been fulfilled yet on the configuration of your Order Management Flow Track order. This is particularly helpful to: Remind customers about
Announcement
New feature

Default to outbound call on tickets with missed calls

by Matteo Silvestro
We've received feedback from many of our customers that placing an outbound call hasn't been an easy or intuitive process. But we've been listening and we're excited to announce a small fix to make returning calls after a missed call much
Announcement
Improvement

Copy every Widget field ✂️📋

by Simone Basso
Announcement
New feature
We heard your resoundingly positive feedback and have now extended the copy-button functionality! The copy-button is now available on all standard Shopify-widget fields, and other integration widgets that you have enabled on the

Shopify: Voiding payments for canceled orders 🙅‍♂️

by Simone Basso
Announcement
Improvement
In aligning with Shopify’s behaviour, authorized payments will be immediately voided when an order is cancelled. This change aims to address the frustrating situation where merchants may encounter blocked transactions and have to wait for

Zendesk import now supports Ticket Fields

by Ionut Zamfir
Continuing our Ticket Fields saga, we are thrilled to announce that we have extended our Zendesk import capabilities to include ticket fields, allowing you to bring over all the valuable information stored in your Zendesk tickets
Announcement
Improvement

Security improvements on Chat installation snippet

by Juan Carlos Quintero
We want to let you know that a new version of the Chat Widget Installation Snippet was recently released. We are now deprecating the numerical application ID in favor of an Alpha-Numeric application Key. Why are we making this
Improvement
Developers

BigCommerce: Refund Order action

by Iustina Dumitru
Announcement
New feature
🎉 We are happy to announce another BigCommerce update. Now you can refund BigCommerce orders directly in Gorgias. When applying an order level refund you can: Specify the custom amount you want to refund Choose your preferred refund