Gorgias Updates

www.gorgias.com

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Upgraded order tracking experience!

by Ricardo de Arruda, software engineer

We're excited to announce that we've made some significant improvements to the interface of our track order flow, making it easier and more intuitive to track your shipments via the Chat Widget and Help Center. To ensure that your

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Font customization for the Chat Widget 🙌

by Joris La Cancellera, Software Engineer

Now you can choose from a large selection of fonts and see a real-time preview right from the Appearance tab in Chat Settings. Give your chat widget a personal touch that matches your brand's style. So, what are you waiting for? Get

Font customization for the Chat Widget 🙌

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New Automation Settings

by Jan Szybowski

🎉 We are thrilled to announce New Automation Settings! Since it is a significant change in how our settings are designed, we will proceed with a staged rollout. The new experience will start rolling out on Tuesday, March 28th, and should

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Improved Chat Previews in Settings

by Dombi Botond

We are excited to announce an update to the chat settings that will make it easier to get a more accurate preview of your chat experience. With this change, you will be able to see exactly how your chat will look and feel before installing

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Chat Agent Avatar Customization

by Juan Carlos Quintero

More chat customization coming your way 🎨 We’re happy to announce a new feature to customize the Chat - you can now choose how to display your Agent’s name and avatar picture We have also revamped the upload section for the Company

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"Hide chat" toggle moved to preferences tab

by Dombi Botond

We've revamped the preferences tab for chat to provide you with a better experience. We've changed the order of the settings on the preference tab to ensure that the most frequently used options are front and center, making it even easier

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Chat widget installation monitoring 👀

by Joris La Cancellera, Software Engineer

We are happy to share that we improved the status monitoring of the chat widget. We will now detect if it was not seen installed on your website recently. This will offer some benefits: The status column will now be more accurate (Online,

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Introducing Automated Responses for Order Management Flows

by Gleb Billig, Software Engineer

Introducing Automated Responses - the latest addition to our order management flows, available in both the chat widget and the help center! With this powerful feature, you can now configure automated messages that will be sent to your

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Chat Launcher Customization

by Roman Fayzullin

We’re happy to announce a new option to customize chat - you can now choose between the current widget launcher and a new one with custom label How to apply new launcher Just go to chat integration settings and click Appearance. At the