Gorgias Updates

www.gorgias.com

almost 6 years ago

Navigation update in views

We've updated the way navigation works in views. From now on, it won't be possible to navigate to a specific page directly; instead, we have added new buttons "next" and "previous" to navigate between pages in views. From: to: This...

almost 6 years ago

Upcoming API changes on 2019-07-01

by Louis Barranqueiro

Starting from July 1st, 2019: the requester attribute of the Ticket object (containing a User object) will be removed and replaced by the customer attribute (containing a Customer object). This will affect Ticket objects returned by...

about 6 years ago

Office365 / Outlook.com integration

We just released our integration with Office365 / Outlook.com! You can now import all your emails from your business Outlook inbox in Gorgias with one click: Synchronize all emails sent and received by your email address in Gorgias...

about 6 years ago

Tag search

by Gorgias Team

When managing lots of tags it can be hard to find the right one. That is why we added search for tags on the Manage Tags page:

Tag search

about 6 years ago

New user roles

by Louis Barranqueiro

We’ve added 3 new user roles enabling you to have a better control on what your team members can access and do. We have also renamed the role Agent to Lead agent. Here are the permissions associated with each role: Observer agent: Able...

New user roles

about 6 years ago

Recharge integration update

We've updated our integration with Recharge and made new actions available. You can now: refund a charge (partially or totally) un-skip a subscription that was previously skipped re-activate a subscription that was previously deactivated...

about 6 years ago

HTTP integrations improvements

by Gorgias Team

The HTTP integration is one most important developer features of Gorgias. They can be super useful if you want to do custom integrations (Ex: Zapier/Segment/etc..). If you are not familiar with HTTP integrations you can read more about...

HTTP integrations improvements

about 6 years ago

Duplicate macros

by Gorgias Team

Sometimes when you have to create a lot of macros in Gorgias you may want to copy/paste an existing macro and then adapt it to your needs. That is why we added a Duplicate macro button in the Manage macros page:

Duplicate macros

about 6 years ago

More compact real-time conversations

by Gorgias Team

Messages from Gorgias chat and Facebook Messenger are now grouped together if they are sent one after another. This makes longer real-time conversations a lot more compact than before (see video for comparison). Stay tuned for more user...