timestamp1727696772838Set up AI Agent with Onboarding Wizardby Fany Octavia, Software EngineerWe’re excited to introduce the AI Agent Onboarding Wizard, designed to make your AI Agent setup smoother and faster! With just a few simple steps, you’ll be guided through configuring your AI Agent, ensuring it’s ready whenever you want to
timestamp1725547847723Do more with the ticket panel; Bulk actions are here!by Gorgias Product TeamYou can now perform bulk actions directly from the ticket panel! We’re incredibly excited to bring you this functionality after we introduced the ticket panel earlier this year. You told us that you love the convenience and usability of the
timestamp1724852703503Set default email addressby Neshat Korivand, Senior product managerWe are excited to introduce a new feature that allows merchants to set a default email address in Gorgias! This default email will be used when creating new tickets, switching to an email channel on existing tickets, and in satisfaction
timestamp1716971189698🛍 Shopify Draft Orders by Simone BassoAnnouncementNew featureWe’re excited to announce that Gorgias now supports Shopify Draft Orders in the ticket sidebar. You can now see the customer’s last 5 pending draft orders directly in the Shopify widget and have greater visibility into the full sales cycle
timestamp1716910694663Introducing Call Transfer ☎️by Denisa Bortanoiu, Matteo Silvestro, and Denisa Dumitru, Software EngineerAs part of our commitment to providing exceptional customer experience, we’re thrilled to unveil our newest feature: Agent-to-agent call transfer! This powerful tool enhances agent efficiency and improves customer satisfaction by
timestamp1712706934606Add multiple accounts on TikTok Shop and WooCommerceby Dany YacoubYou can now connect multiple stores with our TikTok Shop and native WooCommerce applications! Previously, only a single TikTok Shop or WooCommerce account could be integrated within Gorgias. We’ve now added the ability to connect (and
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