Gorgias Updates

www.gorgias.com

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Forward incoming calls to agents' phone numbers

by Illia Petrov, Software Engineer

You can now take Gorgias calls on any physical device, including mobile phones or landlines, via call forwarding How does it work? Call forwarding works on an agent-by-agent basis. This means that each individual agent can add a specific

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Sending product links from Gorgias ticket messages

by Maxime Landry

Here at Gorgias, we intend on making sure every interaction with a customer can be resolved directly from the ticket. In support of this mission, you can now easily send links to your products pages in Shopify directly from the ticket

Sending product links from Gorgias ticket messages

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Create a custom greeting message your phone

You can now create a custom message that will be played whenever a customer makes an inbound call to your Gorgias phone number. How can I add a custom greeting message? In your phone settings, select the tab titled: Greeting Message. Select

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Yotpo reviews channel

by Mehdi Ben Hamida, Software engineeer

We have just released a new tickets channel for Yotpo integration! Now you can you receive product reviews and reply to them from Gorgias. Once Yotpo tickets are activated, every time you receive a review on one of your products, a new

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Twitter replies, mentions, and quote tweets

by Ionut Zamfir

We are happy to announce that we have released our new Twitter integration for enterprise customers! You can now receive and respond to Tweets from within the helpdesk. Features Our Twitter integration will allow you to receive and respond

Twitter replies, mentions, and quote tweets

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Help Center release

by Victor Duprez, Senior Engineering Manager

Today we’re releasing our new Help Center product! Help Center lets you manage your client-facing knowledge base right from Gorgias. Create and publish articles directly from your Gorgias Helpdesk. We have a busy roadmap for this product,

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Help Center private beta opening

by Victor Duprez, Senior Engineering Manager

We are opening the private beta of our Help Center product. Want to get early access to this long-awaited product? Please fill in this form, and we will give volunteers access as seats become available. The brand new Help Center product

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Record calls with our native phone integration

We have just released call recordings for Gorgias' native phone integration. Now you can record, review, and download calls that you make in the helpdesk to ensure the quality of your voice support and level up your team. Recording phone

Record calls with our native phone integration

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Automation Statistics

by Romain Charbit

🤖 Automate all the things 🤖 You can now track your automation rate on the new Automation Statistics page! With these statistics, you can see at a glance how well your rules help you automate your customer interactions. You can see which

Automation Statistics