Gorgias Updates

www.gorgias.com

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Shopify Refund: the shipping cost is zero by default 🛍

by Simone Basso

We wanted to let you know that from now on, when you issue a refund, the shipping cost will be set to $0 by default. We've noticed that most merchants and retailers do not refund shipping costs, which is consistent with Shopify's default

Shopify Refund: the shipping cost is zero by default 🛍

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Upgraded order tracking experience!

by Ricardo de Arruda, software engineer

We're excited to announce that we've made some significant improvements to the interface of our track order flow, making it easier and more intuitive to track your shipments via the Chat Widget and Help Center. To ensure that your

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🔎 Improved customer search based on order number

by Tudor Plugaru, Software Engineer

We are excited to announce that we have released improvements to Gorgias search! We understand that finding customers based on their order number quickly and efficiently is crucial, and we have been working hard to enhance this process.

🔎 Improved customer search based on order number

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New Automation Settings

by Jan Szybowski

🎉 We are thrilled to announce New Automation Settings! Since it is a significant change in how our settings are designed, we will proceed with a staged rollout. The new experience will start rolling out on Tuesday, March 28th, and should

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Improved Chat Previews in Settings

by Dombi Botond

We are excited to announce an update to the chat settings that will make it easier to get a more accurate preview of your chat experience. With this change, you will be able to see exactly how your chat will look and feel before installing

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"Hide chat" toggle moved to preferences tab

by Dombi Botond

We've revamped the preferences tab for chat to provide you with a better experience. We've changed the order of the settings on the preference tab to ensure that the most frequently used options are front and center, making it even easier

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Improved navigation in the Spotlight search

by Nikola Mijović, Senior Software Engineer

We are bringing you some improvements to the recently released Spotlight search! 🔎 Tab order improvements We have heard your feedback and have inverted the tab order. The Tickets tab is now the first one, and then comes the Customers

Improved navigation in the Spotlight search

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🔍 Introducing the new search

by Nikola Mijović, Senior Software Engineer

We have been working for a while to improve the speed, relevancy and usability of the Gorgias search, and we are now thrilled to announce the new capabilities of the search engine! We have a new interface, the spotlight search, and a more

🔍 Introducing the new search

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You can now add up to 6 Quick Response Flows!

by Ricardo de Arruda, software engineer

Now you can have up to 6 active Quick Response Flows for your self-service integration! Simply go to Settings → Self-Service → Your store's self-service integration → Quick Response Flows. 💬 Note that this feature is only