about 3 years agoRemove tags from rulesby Mathias NgoYou can now remove tags from your tickets using our new rule action. You can use this feature to set up a delayed answer to your customers using the following process for example: 1. Snooze a ticket and apply a “follow-up needed tag”
about 3 years agoSmall change in Shopify installation flowby Nicolas FaureWe just deployed a slight change to the flow of adding Shopify stores to a Gorgias helpdesk. Now, when clicking the "Add Shopify" button in the Shopify integration page, rather than being asked for your Shopify domain, you will be directly
about 3 years agoPhone number management settings pageby Illia Petrov, Software Engineer @ Apps (Channels)ImprovementCreate, manage, delete, and view all of your phone numbers in a single place with the new Phone numbers settings page We just released the new Gorgias Phone numbers settings page to make it simple to keep track and manage your phone numbers
about 3 years agoGorgias Chat - Connecting to a different storeby Matthieu BressonWe are glad to announce that, along with a redesign of our Gorgias chat settings, we have introduced the ability to change the Shopify store associated with a given chat. As a reminder, advanced features such as Self-service depend upon
about 3 years agoSelf-service - Detailed order trackingby Irinel NeculitaAnnouncementImprovementWe are happy to announce that we have improved the order tracking page for shoppers as part of our self-service flows in both the Gorgias Chat and Help Center. As soon as agents enter a tracking number in a Shopify order, Gorgias fetches
about 3 years agoNew design updatesby Nikola Mijović, Senior Software EngineerIn the last month, we released a few nifty design updates that you might have already noticed. 👀 Among others, here are some new design elements that we feature 🎨 The feedback system has received a new look(banners, alerts and
about 3 years agoCreate an IVR Phone with your existing Gorgias numberby Illia PetrovWe are happy to announce that we are releasing the ability to create IVR Phone integrations, re-using phone numbers previously configured as Standard Phone integrations (and vice versa). How can I create a new IVR integration, reusing the
over 3 years agoSelf-service - Ability to select return quantity by Robert PamfileWe are happy to announce that we have improved the ability to return products as part of our self-service flows. When returning a product they ordered in multiple quantity, your customers can now choose the quantity of items they’d like to
over 3 years agoSelf-Service - Order details pageby Robert PamfileWe are happy to announce that we have improved the order details your customers can see when using self-service on your website. Now, customers can quickly get a summary of all the important information regarding their order directly from
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