timestamp1689701246194Support Performance Overview is out of beta!by Charles JacquetAnnouncementImprovementToday is an exciting day at Gorgias as we reached a big milestone on a journey to enhance our Statistics module. We recognize that a merchant’s success relies on optimizing efficiency and delivering unparalleled customer experiences. That's
timestamp1689338896989BigCommerce: Entire Order Refund actionby Iustina DumitruAnnouncementNew featureImprovement🎉 We are happy to announce another BigCommerce update. Building on our manual refund functionality, you can now refund an entire BigCommerce order directly in Gorgias. When applying an entire order level refund you can: Review all
timestamp1689246019871BigCommerce events in ticket timeline 👀by Simone BassoAnnouncementImprovementHot on the heels of our refund order action release, we’ve made some improvements to the visibility of performed BigCommerce events! To view the events, simply click on "Display all events" in the ticket menu. The events you’ll see
timestamp1688381385251Default to outbound call on tickets with missed callsby Matteo SilvestroWe've received feedback from many of our customers that placing an outbound call hasn't been an easy or intuitive process. But we've been listening and we're excited to announce a small fix to make returning calls after a missed call much
timestamp1687954759824Shopify: Voiding payments for canceled orders 🙅♂️by Simone BassoAnnouncementImprovementIn aligning with Shopify’s behaviour, authorized payments will be immediately voided when an order is cancelled. This change aims to address the frustrating situation where merchants may encounter blocked transactions and have to wait for
timestamp1687867200000Zendesk import now supports Ticket Fieldsby Ionut ZamfirContinuing our Ticket Fields saga, we are thrilled to announce that we have extended our Zendesk import capabilities to include ticket fields, allowing you to bring over all the valuable information stored in your Zendesk tickets
timestamp1686578796830Security improvements on Chat installation snippetby Juan Carlos QuinteroWe want to let you know that a new version of the Chat Widget Installation Snippet was recently released. We are now deprecating the numerical application ID in favor of an Alpha-Numeric application Key. Why are we making this
timestamp1686126600000Customize Chat Robot Icon 🤖by Juan Carlos QuinteroWe want to let you know that now you can customize the chat robot icon for automated messages. What to do You can go to the Appearance page of your chat and upload a company logo. That's it! The company logo will be used for the robot
timestamp1685656428809New ticket fields types: Number and Yes/Noby Ionut ZamfirImprovementWe are happy to introduce 2 new types of ticket fields. 🎉 Number 🔢 The Number field will allow you to store numerical values: integers (e.g. -1 or 5435) as well as decimals (e.g. 3.14). One use case could be to store the cost of