about 2 months agoAI Agent Actions - Use ShipMonk information to create conditionsby Vlad Petrashkevich, Software EngineerWe’re excited to announce the addition of the ShipMonk information, available to be used in Action conditions. If you have the ShipMonk app installed and enabled, you will be able to determine Action conditions based on ShipMonk
about 2 months ago🗃️ Archive your Macros to de-clutter and stay organizedby Jordan Miller, Product Marketing ManagerAnnouncementImprovementSay goodbye to cluttered Macro lists! We’re excited to introduce the ability to Archive Macros to help you stay organized and limit access to Macros that agents shouldn’t use. Why This Matters Admins and agents, we’re excited to help
about 2 months agoAI Agent Actions have undergone a significant revampby Zsófia Lele, Product Marketing ManagerWith these AI Agent Actions updates, we’re making it easier to unlock Actions and automate more of your support tasks. On average, AI Agent already automates 14% more support conversations with Actions—and for top merchants, this goes up to
2 months agoGorgias chat on Shopify checkout and thank you pages!by Miloš DanilovićAnnouncementNew featureAbout 70% of online shopping carts are abandoned. That means out of every 100 potential customers, around 70 won’t finalize their purchase. Just imagine how much more you’d earn if those potential buyers stuck around. This is why we’re
2 months agoImproving Your Domain Verification Experienceby Neshat KorivandSetting up email integrations just got a lot easier with our new Domain Verification Onboarding Wizard! What’s Changed? We’ve redesigned the process to address common frustrations and make domain verification smoother for
2 months agoInstagram Sub-Reply Mentions Are Now More Streamlined in Gorgiasby Neshat KorivandWe’re improving how sub-replies on Instagram comments—particularly those that @mention your page—are pulled into Gorgias. Below is a quick comparison of the old behavior versus our new and improved setup: Legacy (Broken)
3 months agoAI Agent: add knowledge from your filesby Matthieu BressonWe’re happy to announce that you are now able to upload your files as knowledge sources to be used by the AI Agent! For instance, if you had a PDF file describing your product returns and reimbursement policy, you can upload it so that AI
3 months agoNew categories for Quality Assuranceby Charles JacquetBetter insights into your support quality across both AI and human agents We're excited to introduce more categories to our Quality Assurance framework. This update directly brings industry-standard QA categories into Gorgias, allowing you
3 months agoSave your statistics filters and other improvementsby Stan He, Product ManagerSave Time with Custom Filter Presets in Your Statistics Module We're excited to introduce Saved Filters, a highly requested feature that streamlines how you analyze your support data. Now you can save your most-used filter combinations and