Gorgias Updates

www.gorgias.com

timestamp1613988458919

The Self-service Chat Portal is Live!

by Philippe Diep, Software Engineer

The self-service portal is now available for all users with a Shopify store. The self-service portal allows your customers to check out their orders statuses, tracking numbers and shipping information without needing to connect with an

timestamp1613645662107

Search for tickets on the mobile app

by Nikola Mijović, Senior Frontend Developer

Hey guys, we’ve added a new search bar to our mobile app! 🕵️ 🔦 (on AppStore and PlayStore) You can now search for tickets in the mobile app in the same way you can on the web app by entering a search term (customer name, ticket title,

Search for tickets on the mobile app

timestamp1613408400000

Rich text and hyperlinks support in chat

by Gleb Billig, Software Engineer

We have added the ability for agents to send messages with rich text formatting and embedded hyperlinks when replying to a chat ticket in Gorgias! That also means chat campaigns of course👌 Now when viewing a chat ticket, you will see

Rich text and hyperlinks support in chat

timestamp1613126075204

Rule conditions user interface improved

by Clément Sirieix

We have improved the current flow for setting up conditions inside your rules with a refreshed & much simpler user interface 💻 Before, we known it could feel tedious & complex to set-up conditions hindering you to fully leverage your

Rule conditions user interface improved

timestamp1612944220520

Snooze actions in macros and rules

We’ve added snoozing tickets to the available list of actions in rules and macros. This new feature allows to automatically snooze tickets by setting rules and macros, just as you did any other action. Check-out the behavior for rules👇 And

timestamp1612890830552

Filter improvements on statistics pages

by Xuan-Thi Nguyen, Front-end developer

We fine-tuned the statistics pages by adding an option to toggle all displayed items in your filters in one click 🎉, and by enabling team selection on top of your agents. This is the first step to ease navigation through our built-in

Filter improvements on statistics pages

timestamp1612864451722

New channel: Instagram Mentions

by Ionut Zamfir

We’ve added a new channel to our Facebook integrations! You can now get your Instagram page mentions in Gorgias. To activate this feature, simply go back to the settings page of your integration and check the box Enable Instagram mentions.

New channel: Instagram Mentions

timestamp1611933300001

Zendesk Continuous Synchronization

by Gorgias Team

We've added a new feature for continuous synchronization of Zendesk tickets, comments and macros! 🎉 This option will be enabled by default right after initial import being finished. To deactivate this feature, simply go back to the...

Zendesk Continuous Synchronization

timestamp1611794700001

Integrations REST API documentation

by Julián Pérez

After the widgets API endpoint, we've now have updated our REST API doc with again a new resource: integrations! 🎉 Integrations connect Gorgias with external services (e.g. Gmail, Shopify, Chat systems). There are two types of...