timestamp1670318759743Help Center design improvementsby Irinel Neculita👋 Hey everyone! While it is important to release new features, it is also top-of-mind for us to improve your current experience using help center. So we made a series of design improvements, and we’d like to highlight a few: You may have
timestamp1668622803539Sending Discount Codes from Gorgias ticket messagesby Bogdan Tănase, Engineering ManagerYou can now easily create and send one-time-only discount codes to your shoppers directly from the ticket message view in Gorgias. How it works? Before you start make sure the Shopify integration has the permissions to access the Discount
timestamp1668008796564⛵️ Navigate new Settings with breeze by Manuel Colasante👋 Today we are happy to present to you our new Settings. Here are a couple things we wanted to highlight: Channels like Email, Chat, Voice now live under their own section! You don’t need to go to the Integrations page to find them
timestamp1668004200000Chat contact form is now enabled for everyoneby Joris La Cancellera, Software EngineerThe Contact Form feature of our chat widget is now a default and required setting. We decided to simplify chat settings because we trust this feature to be the best way to connect your customers with your support crew, asynchronously, when
timestamp1666960236939Shopper’s activity in chat ticket viewby Juan Carlos Quintero, Software EngineerImprovementEver had a hard time figuring out if the shopper was still on the live chat ticket? We have an update for you 👌. Chat tickets will now benefit from the following improvements: We added a delivered ✓ and read icon ✓✓ for each message sent
timestamp1665059733644Estimated wait time in the chatby Roman Fayzullin👋 We’re happy to introduce a new functionality in Gorgias Chat, which allows visitors of your website to see information about how long they might be waiting for a live agent. How does it work Gorgias Chat will now display the estimated
timestamp1662653441262Redesign of the mandatory email capture in the chatby Roman FayzullinIf you use the “Always Required” email capture setting in the chat - we’ve prepared a very nice update for you! We redesigned the experience for shoppers, providing a more conversational entry point for shoppers to leave their email and
timestamp1662570000000✨ Standalone self-service portal!by Matthieu BressonWe are pleased to introduce a standalone version of our help centers with the self-service flows! With this self-service standalone portal, automation add-on subscribers can publish self-service order management flows without a chat
timestamp1661345397670New Macro actions: CC/BCC recipients and Internal Notesby Dombi Botond🙌 Add CC/BCC recipients You are now able to set recipients as CC or BCC on a macro response in the Response Text field of your macro editor! Note: If you set a CC/BCC recipient on a macro and the original message channel is not email (i.e.
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