Gorgias Updates

www.gorgias.com

timestamp1636989193641

Chat available in the Help Center

by Matthieu Bresson, Software Engineer

Do you have a Gorgias Chat set up on your website and a Gorgias Help Center? As of today, you will be able to connect your chat to your help center to improve communication with your users. How to Go to your help center’s preference tab.

timestamp1636724534106

Interactive Voice Response (IVR) Phone Integration

by Samy Laumonier

We’ve just released a huge new feature for the Gorgias phone! You can now create a Gorgias IVR (Interactive Voice Response) Phone Integration. This phone number will provide the caller with a menu of customizable options which can be

Interactive Voice Response (IVR) Phone Integration

timestamp1635251525250

Sending product links from Gorgias ticket messages

by Maxime Landry

Here at Gorgias, we intend on making sure every interaction with a customer can be resolved directly from the ticket. In support of this mission, you can now easily send links to your products pages in Shopify directly from the ticket

Sending product links from Gorgias ticket messages

timestamp1634842560000

Chat available for Google Tag Manager

by Guillaume Fay, Software engineer

If you use Google Tag Manager to manage your code snippets, we have good news for you! A template to install the chat is now available in the community gallery. Using Google Tag Manager can help you by keeping all the code snippets that you

Chat available for Google Tag Manager

timestamp1634739360000

Yotpo reviews channel

by Mehdi Ben Hamida, Software engineeer

We have just released a new tickets channel for Yotpo integration! Now you can you receive product reviews and reply to them from Gorgias. Once Yotpo tickets are activated, every time you receive a review on one of your products, a new

timestamp1633098600000

Chat performance improvements

by Gleb Billig, Software Engineer

Our engineers have been working hard to make significant performance improvements to the chat integration! We’re happy to announce that we reduced the amount of data required to initialize the chat by 40%. We’ve also optimized our static

Chat performance improvements

timestamp1630586700000

Record calls with our native phone integration

We have just released call recordings for Gorgias' native phone integration. Now you can record, review, and download calls that you make in the helpdesk to ensure the quality of your voice support and level up your team. Recording phone

Record calls with our native phone integration

timestamp1630424388203

Editing Shopify shipping address in Gorgias tickets

by Maxime Landry

Here at Gorgias, we intent on making sure every interaction with a customer can be resolved directly from the ticket. In support of this mission, we just added a new feature which allows you to edit Shopify shipping addresses directly from

Editing Shopify shipping address in Gorgias tickets

timestamp1627285950846

Editing Shopify orders in Gorgias tickets

by Maxime Landry

Here at Gorgias, our mission is to build a tool to make your support processes as streamlined and frictionless as possible. In support of this mission, we just added a new feature allowing you to edit Shopify orders directly from the

Editing Shopify orders in Gorgias tickets