timestamp1667502439480Easily duplicate or delete help centersby Nicușor ChiciucNew featureImprovementSome of you have been actively using our new help center feature. We’re really excited about that! To make it easier to reuse configured settings, we made it simple to duplicate any help center from the main list view. Duplicated help
timestamp1665685178938New Macro Action: Forward emailby Felipe MoraYou can now add a Forward Email action on macros, which forwards the entire thread including current response to other recipients. To do so, head over to the macro editor and select the Forward Email icon, the same way you’d do it in the
timestamp1665059733644Estimated wait time in the chatby Roman Fayzullin👋 We’re happy to introduce a new functionality in Gorgias Chat, which allows visitors of your website to see information about how long they might be waiting for a live agent. How does it work Gorgias Chat will now display the estimated
timestamp1663187562606Rules: BigCommerce filtersby Iustina DumitruWe are happy to announce that we introduced BigCommerce filters in Rules. 🎉 From now on, you can automate your most common tasks using Gorgias even better. Use the BigCommerce data as filter for Rules, for example to send an auto-reply
timestamp1662716100903Contact Us page in your help centerby Irinel Neculita👋 Hey everyone! We are happy to announce that your help center will now have a dedicated Contact Form page accessible via the Contact Us card at the bottom of the home page. Visitors of the help center will be redirected to this contact
timestamp1662570000000✨ Standalone self-service portal!by Matthieu BressonWe are pleased to introduce a standalone version of our help centers with the self-service flows! With this self-service standalone portal, automation add-on subscribers can publish self-service order management flows without a chat
timestamp1661345397670New Macro actions: CC/BCC recipients and Internal Notesby Dombi Botond🙌 Add CC/BCC recipients You are now able to set recipients as CC or BCC on a macro response in the Response Text field of your macro editor! Note: If you set a CC/BCC recipient on a macro and the original message channel is not email (i.e.
timestamp1660894575113We're pre-selecting macros for faster response time!by Ricardo de ArrudaMacros will be automatically selected and pre-filled in your response when our artificial intelligence system identifies that it’s relevant to the question with more than 80% certainty⚡️ This feature is automatically enabled for all users.
timestamp1660838611703BigCommerce native integrationby Alexandru DaineanuDevelopersNew featureAnnouncement🎉🎉🎉 We’re happy to announce the launch of our native BigCommerce integration. 🎉🎉🎉 Native integration - BigCommerce We are excited to announce that our native BigCommerce integration is finally here. Connecting your BigCommerce