5 days ago Enhanced Tracking of Unanswered Callsby Matteo SilvestroWe are excited to share the launch of a new feature designed to help you track your unanswered inbound calls with more clarity and precision than ever before! With this update, you’ll be able to easily differentiate between missed,
20 days agoStreamline and customize reporting with Dashboards! by Jordan Miller, Product Marketing Manager - AutomateAnnouncementNew featureAs a CX leader, you regularly pull reports on support KPIs, agent performance, and trends. These metrics have existed in Gorgias — but pulling them for weekly reporting used to mean jumping between multiple reports, reapplying filters each
about 1 month agoAI Agent Actions - Use ShipMonk information to create conditionsby Vlad Petrashkevich, Software EngineerWe’re excited to announce the addition of the ShipMonk information, available to be used in Action conditions. If you have the ShipMonk app installed and enabled, you will be able to determine Action conditions based on ShipMonk
2 months agoGorgias chat on Shopify checkout and thank you pages!by Miloš DanilovićAnnouncementNew featureAbout 70% of online shopping carts are abandoned. That means out of every 100 potential customers, around 70 won’t finalize their purchase. Just imagine how much more you’d earn if those potential buyers stuck around. This is why we’re
3 months agoAI Agent: add knowledge from your filesby Matthieu BressonWe’re happy to announce that you are now able to upload your files as knowledge sources to be used by the AI Agent! For instance, if you had a PDF file describing your product returns and reimbursement policy, you can upload it so that AI