Gorgias Updates

www.gorgias.com

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AI Agent: add knowledge from your files

by Matthieu Bresson

We’re happy to announce that you are now able to upload your files as knowledge sources to be used by the AI Agent! For instance, if you had a PDF file describing your product returns and reimbursement policy, you can upload it so that AI

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Convert AI Copy Assistant ✍️

Now brands can create quick, engaging messages for Convert campaigns. With AI-powered suggestions, Convert tailors each message to fit your brand’s style and follows best practices for maximum impact. Why you’ll love it: Instant, tailored

Convert AI Copy Assistant ✍️

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Introducing Custom Agent Ring Time And Call Wait Time ✨

by Matteo Silvestro

We’ve got some exciting news for Gorgias Voice subscribers! We know that every business is unique, and now your phone settings can be too! With our new features, you have more control over how calls flow to your agents: 🧑‍💼 Customize

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Edit Shopify Order Notes Directly from Gorgias!

by Neshat Korivand, Senior Product Manager

Managing customer orders often involves multiple team members—agents, warehouse workers, and brick-and-mortar staff. To streamline communication and reduce the need to jump between platforms, we've added a new feature that allows you to

Edit Shopify Order Notes Directly from Gorgias!

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Collect shopper emails directly from Campaigns!

by Nicolae Godina

As a Convert customer, you can now collect shoppers' email addresses with our Email Capture Form 📧 Gathering email addresses helps you grow your customer list and keep in touch with shoppers through your email marketing tools. You can

Collect shopper emails directly from Campaigns!

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