Gorgias Updates

www.gorgias.com

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Collect shopper emails directly from Campaigns!

by Nicolae Godina

As a Convert customer, you can now collect shoppers' email addresses with our Email Capture Form 📧 Gathering email addresses helps you grow your customer list and keep in touch with shoppers through your email marketing tools. You can

Collect shopper emails directly from Campaigns!

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Set up AI Agent with Onboarding Wizard

by Fany Octavia, Software Engineer

We’re excited to introduce the AI Agent Onboarding Wizard, designed to make your AI Agent setup smoother and faster! With just a few simple steps, you’ll be guided through configuring your AI Agent, ensuring it’s ready whenever you want to

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Introducing Action Events Logs for AI Agent Actions

by Ricardo de Arruda, software engineer

We are excited to announce the launch of Events Action Logs for AI Agent Actions a new feature that provides you with detailed insights into every action executed by your AI Agent. Key Features: Execution Tracking: Monitor when an

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Introducing Campaign Scheduling in Convert

by Mariusz Janczyn

With Convert's new Campaign Scheduling feature, you can now automatically set your campaigns to start and stop — even outside of regular business hours. Brands can now focus on strategy rather than logistics, ensuring campaigns go live

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🚀 Boost Sales with AI-Powered Product Recommendations in Convert

Personalization just got so much easier. Get ready to boost your average order value and conversion rates with minimal effort with our newest feature: AI-powered Product Recommendations. Here’s what you can do with this new

🚀 Boost Sales with AI-Powered Product Recommendations in Convert

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Do more with the ticket panel; Bulk actions are here!

by Gorgias Product Team

You can now perform bulk actions directly from the ticket panel! We’re incredibly excited to bring you this functionality after we introduced the ticket panel earlier this year. You told us that you love the convenience and usability of the

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Custom UTM Parameters for Convert

Users now have control over their campaign tracking with the ability to customize UTM parameters for Convert campaigns. 🔧 Advanced Analytics: Customize UTMs to ensure accurate data and cleaner attribution. 🤝 Agency Collaboration: Align

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Set default email address

by Neshat Korivand, Senior product manager

We are excited to introduce a new feature that allows merchants to set a default email address in Gorgias! This default email will be used when creating new tickets, switching to an email channel on existing tickets, and in satisfaction

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Optimize Your Campaign Messaging with A/B Testing

by Nicolae Godina

Ready to maximize the impact of your campaigns? Our new A/B testing feature lets you experiment with different messaging variations to find out what resonates most with your shoppers. Here’s how it works: When you launch a test, your