Gorgias Updates

www.gorgias.com

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Self Service in Help Center

by Robert Pamfile

We’ve just released an immensely helpful feature for the Gorgias Help Center! You can now deflect tickets with our Self-Service flows in both the Gorgias Chat and the Help Center! This feature is available for merchants that have Automation

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Rule library

We are thrilled to announce a new feature for rules! The new Rule Library comes in to help you set up your automation process with pre-made rules that are just one click away! Available from the main Rule settings page, this library

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Custom actions in every widget

by Manuel Colasante

Here at Gorgias, we intend on making sure every interaction with a customer can be resolved directly from a ticket. In order to do so, we offer many integrations but we realized that sometimes you have to interact with services in ways that

Custom actions in every widget

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Create an IVR Phone with your existing Gorgias number

by Illia Petrov

We are happy to announce that we are releasing the ability to create IVR Phone integrations, re-using phone numbers previously configured as Standard Phone integrations (and vice versa). How can I create a new IVR integration, reusing the

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Hiding the chat on mobile screens

by Matthieu Bresson

We have added a new setting to allow you to hide the chat when your store is accessed on a mobile screen whose width is less than 768px. In your chat Preferences tab, it is located above the Auto-responder section and is disabled by

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Configuring the chat with query parameters

by Matthieu Bresson

As of today, it is possible to configure Gorgias Chat to open automatically on a given page and to pre-fill the user message with URL query parameters. The following parameters are available: gs_open_chat opens the chat as soon as the page

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Twitter Direct Messages

by Ionut Zamfir, Software Engineer

We are happy to announce that we now support Direct Messages for our Twitter integration. Advanced and enterprise customers can now receive and respond to Twitter direct messages from within Gorgias! How can I get started? Navigate to any

Twitter Direct Messages

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Enable self-service on specific chats only

by Nicolas Garnier, Product Manager

Are you interested in using our self-service portal but don’t want to enable it for all chats? You can now easily enable or disable the portal for specific chats. How to enable or disable self-service for a specific chat Go to a specific

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Twitter integration for Advanced customers

by Ionut Zamfir, Software Engineer

We are happy to announce that we have released our Twitter integration for advanced customers! Advanced and enterprise customers can now receive and respond to mentions, replies to their Tweets, and quote-tweets from within the helpdesk!

Twitter integration for Advanced customers