timestamp1655378902716Unlisted help center articles and categoriesby Irinel Neculita👋 Hey everyone! You can now set the Help Center articles and categories visibility settings. At the moment, we offer 2 visibility options: Public or Unlisted. If an article or category is set to Public, it will be visible to everyone
timestamp1655333269779Article recommendation in Chatby Robert PamfileYour shopper will now get FAQ article recommendations directly from your chat window. Gorgias Chat now leverages your help center to automatically recommend FAQ articles to shoppers.🤖 If you have an active chat and help center in your
timestamp1654616689594Auto-assign rule from team creationby Clément SirieixNew feature🎉 You can now directly create a rule assigning tickets to the team you’ve just created Up until now, if you wanted to setup auto-assignment for your team you needed to access the rules settings, and manually build it. In order to make this
timestamp1652792400000Enforce Two-Factor Authentication (2FA) for all users (Admin only)by Ionut Zamfir, Software EngineerRecently we introduced an extra layer of security to your Gorgias account: Two-Factor Authentication (2FA) using an authenticator app. Now, as a helpdesk Admin, you can enforce it for all your users. You can do that by navigating to
timestamp1650614991581SMS integrationby Illia PetrovNew featureAnnouncementWe are happy to announce that we have released our SMS integration for all our customers! With this new channel, you can receive and respond to SMS and MMS messages within Gorgias. This makes it easy for your customers to communicate with
timestamp1649766660000SSO - Google and Microsoft SSO activationby Alexandru Daineanu, Fullstack Developer🎉🎉🎉 We are happy to announce that Google and Microsoft 365 Single Sign-On (SSO) is now live for all users. 🎉🎉🎉 This feature will be automatically activated on the majority of the accounts, which will lead to a smoother login on the
timestamp1649148735572Customize your Customers and Orders via suggested Shopify Tagsby Iustina DumitruTagging your customers and orders plays an important role in building automation workflows, creating rules, triggering actions, and customizing marketing messaging. Naturally, that means they are a very popular tool in any third party apps
timestamp1649088000000Two-Factor Authentication (2FA)by Ionut ZamfirWe are happy to announce that you can now add an extra layer of security to your Gorgias account by activating Two-Factor Authentication (2FA) using an authenticator app. You can do that by navigating to Settings > Password & 2FA, then
timestamp1648644497162New macro organizing optionsby Romain CharbitWe’ve added new options to organize your macros We are now automatically associating languages to your macros. The language is autodetected based on the reply text you type. If a macro has no particular language associated (e.g., a macro
Subscribe to updatesSubscribe to updates