timestamp1607508000001View sectionsby Gorgias TeamNew featureWe are making some changes to the views navigation sidebar. Views can now be organised in sections (collapsable groups of views). Until now you were able to see dozens of them in a single place, moving forward you will find be able to...
timestamp1607418180001Display an event when unread chat messages are sent by email by Gorgias TeamWe now display an event in chat tickets when we've sent unread messages to the customer over email! Moreover, clicking on the event will highlight messages that were sent in the email. Please note this will only work for the events that...
timestamp1607081700001Location of customer on Chatby TeoWe have released the location of customer on chat feature. It is now possible to see the location and the local time of your customer, while chatting. The location information is available in the same place as the other customer...
timestamp1606937940001Reply to Facebook comments via Messengerby Mehdi DellagiWe have released the private reply to Facebook comments feature. It is now possible to respond via Messenger to a comment on your page. A "Message" button is now available next to the comment. Clicking on the button will open a popup...
timestamp1599096840001View sharingby Samy LaumonierWe just released the view sharing feature! You can now have public views (shared with everyone), shared views (shared with specific teams/users) and private views (that belong to only one user). You can edit a view's sharing options by...
timestamp1597966740001Create a ticket with an internal noteby Jean JacobiNew featureWant to create a ticket to write a task for someone to do? Or log information about a customer journey directly on Gorgias? You can now do this directly on your helpdesk by creating a ticket with an internal note! Please let us know...
timestamp1597103460001The new documentation of our API is now live!by Louis BarranqueiroDevelopersAnnouncementWe've just released the new documentation of our API! 🎉 As part of our effort to cultivate a strong developer ecosystem, we’ve rebuilt our documentation from the ground up. We've updated our documentation to ensure developers have the...
timestamp1596791880001Reactions to Facebook comments are now displayed in Gorgiasby Gorgias TeamNew featureYou don't need to open Facebook anymore to see if your customer reacted to your comment. Indeed, next to the message, we now display your reaction, your customer's reaction and the total number of the other reactions made. By hovering on...
timestamp1594141800001New busiest hours of the week statisticby Jean JacobiNew featureWe recently added a new statistic; Busiest time of the week. It will help you to establish staffing plans for your support agents when you need it the most, and therefore improve the support experience for your customers at any time...