timestamp1730379974472Improving Tag Accessibility: Meeting WCAG Standards with Enhanced Contrastby Antonio LapaIn our commitment to building an accessible product, we’re enhancing the Tags component to meet WCAG (Web Content Accessibility Guidelines). Currently, tags allow for any color selection, which can make text challenging to read due to
timestamp1729182165658📊 Revamped Tags report and other Statistics Improvements by Charles JacquetA revamped Tags report 🥁 We have revamped the Tags report to bring the best of our new analytics stack: Aggregate data over up to 365 days. Use all the new filters (agent, Ticket Fields, etc.). Check the evolution of your tags over
timestamp1728484726951Collect shopper emails directly from Campaigns!by Nicolae GodinaAnnouncementConvertNew featureAs a Convert customer, you can now collect shoppers' email addresses with our Email Capture Form 📧 Gathering email addresses helps you grow your customer list and keep in touch with shoppers through your email marketing tools. You can
timestamp1727965166017Simplify your Email setup with our new Forwarding wizard!by Neshat Korivand, Senior Product ManagerWe’re excited to announce a new wizard that guides you through the process of setting up your email forwarding to Gorgias in just a few steps. Follow clear instructions on connecting your support email. Set up email forwarding
timestamp1726584958433Introducing Campaign Scheduling in Convertby Mariusz JanczynWith Convert's new Campaign Scheduling feature, you can now automatically set your campaigns to start and stop — even outside of regular business hours. Brands can now focus on strategy rather than logistics, ensuring campaigns go live
timestamp1726584263149⭐️ CSAT scores are now available in rulesby Charles JacquetWe’re thrilled to announce a simple yet powerful addition to our rules system designed to elevate your customer experience management! 🎉 You can now create rules based on your Customer Satisfaction (CSAT) scores! 🌟 This new capability
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