Gorgias Updates

Improving Tag Accessibility: Meeting WCAG Standards with Enhanced Contrast

by Antonio Lapa
In our commitment to building an accessible product, weโ€™re enhancing the Tags component to meet WCAG (Web Content Accessibility Guidelines). Currently, tags allow for any color selection, which can make text challenging to read due to
Announcement
Improvement

๐Ÿ“Š Revamped Tags report and other Statistics Improvements

by Charles Jacquet
A revamped Tags report ๐Ÿฅ We have revamped the Tags report to bring the best of our new analytics stack: Aggregate data over up to 365 days. Use all the new filters (agent, Ticket Fields, etc.). Check the evolution of your tags over
Improvement

Collect shopper emails directly from Campaigns!

by Nicolae Godina
Announcement
Convert
New feature
As a Convert customer, you can now collect shoppers' email addresses with our Email Capture Form ๐Ÿ“ง Gathering email addresses helps you grow your customer list and keep in touch with shoppers through your email marketing tools. You can

Simplify your Email setup with our new Forwarding wizard!

by Neshat Korivand, Senior Product Manager
Weโ€™re excited to announce a new wizard that guides you through the process of setting up your email forwarding to Gorgias in just a few steps. Follow clear instructions on connecting your support email. Set up email forwarding
Announcement
Improvement

Introducing Campaign Scheduling in Convert

by Mariusz Janczyn
With Convert's new Campaign Scheduling feature, you can now automatically set your campaigns to start and stop โ€” even outside of regular business hours. Brands can now focus on strategy rather than logistics, ensuring campaigns go live
Announcement
Convert

โญ๏ธ CSAT scores are now available in rules

by Charles Jacquet
Weโ€™re thrilled to announce a simple yet powerful addition to our rules system designed to elevate your customer experience management! ๐ŸŽ‰ You can now create rules based on your Customer Satisfaction (CSAT) scores! ๐ŸŒŸ This new capability
Announcement
Improvement

New stats filters: Support for Ticket Fields and Advanced logic

by Charles Jacquet
Improvement
Introducing new Statistics filters! We have given our Statistics filters a visual makeover and enhanced their functionality! Support for Exclusion in Filters In all new reports, filters now support both inclusion and exclusion