Gorgias Updates

www.gorgias.com

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Custom UTM Parameters for Convert

Users now have control over their campaign tracking with the ability to customize UTM parameters for Convert campaigns. 🔧 Advanced Analytics: Customize UTMs to ensure accurate data and cleaner attribution. 🤝 Agency Collaboration: Align

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Set default email address

by Neshat Korivand, Senior product manager

We are excited to introduce a new feature that allows merchants to set a default email address in Gorgias! This default email will be used when creating new tickets, switching to an email channel on existing tickets, and in satisfaction

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Optimize Your Campaign Messaging with A/B Testing

by Nicolae Godina

Ready to maximize the impact of your campaigns? Our new A/B testing feature lets you experiment with different messaging variations to find out what resonates most with your shoppers. Here’s how it works: When you launch a test, your

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Sorting search results in Advanced Ticket Search

by Gorgias Product Team

We are happy to share that you can now manually sort the search results when performing an Advanced Ticket Search. Simply click on any of the column headers that represent timestamps to sort by either ascending or descending order. This

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AI Agent Actions for Recharge and Loop Returns

by Jordan Miller, Product Marketing Manager - Automate

We’re excited to continue upgrading AI Agent with 3 additional Actions — now available in your account: Cancel subscription on Recharge Send Loop Returns portal deep link Send return shipping status from Loop Returns These Actions will

AI Agent Actions for Recharge and Loop Returns

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Collection-Based Unique Discount Code

Users can now apply unique discount codes to specific collections. This improvement provides greater flexibility, allowing you to offer targeted discounts on selected collections rather than your entire product catalog. Enjoy more control

Collection-Based Unique Discount Code

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Campaign Status Overview

Performance Dashboard has undergone another improvement — Campaign Status Overview🚦 What is it? The Campaign Status Overview allows you to view the current status of all your campaigns at a glance within the Performance Tab. You can now

Campaign Status Overview

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Drop-off Analysis in Flow Builder

by Narcisa Minca, Full Stack Developer

We are excited to announce a new addition to the Flow Builder – the Flow Drop-off Analysis! 🎉 The drop-off analysis allows you to see where customers are exiting your flows, step by step. This new capability enables you to identify and

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Shopify Actions for AI Agent

by Jordan Miller, Product Marketing Manager - Automate

We’re excited to announce that our first pre-built Actions are now available for AI Agent! Cancel Order in Shopify Edit Order Shipping Address in Shopify These Actions will help you instantly resolve more types of requests from customers

Shopify Actions for AI Agent