Gorgias Updates

www.gorgias.com

Shopify: Voiding payments for canceled orders 🙅‍♂️

by Simone Basso

In aligning with Shopify’s behaviour, authorized payments will be immediately voided when an order is cancelled. This change aims to address the frustrating situation where merchants may encounter blocked transactions and have to wait for

Shopify: Voiding payments for canceled orders 🙅‍♂️

Zendesk import now supports Ticket Fields

by Ionut Zamfir

Continuing our Ticket Fields saga, we are thrilled to announce that we have extended our Zendesk import capabilities to include ticket fields, allowing you to bring over all the valuable information stored in your Zendesk tickets

BigCommerce: Refund Order action

by Iustina Dumitru

🎉 We are happy to announce another BigCommerce update. Now you can refund BigCommerce orders directly in Gorgias. When applying an order level refund you can: Specify the custom amount you want to refund Choose your preferred refund

BigCommerce: Refund Order action

Customize Chat Robot Icon 🤖

by Juan Carlos Quintero

We want to let you know that now you can customize the chat robot icon for automated messages. What to do You can go to the Appearance page of your chat and upload a company logo. That's it! The company logo will be used for the robot

New Support Performance Overview (beta)

by Charles Jacquet

We are happy to announce that the new Statistics Overview page is live in beta. Thanks to this page, you will gain even more actionable insights about your CX at a glance! Optimize the customer experience based on their perspective Easily

New Support Performance Overview (beta)

Control ticket volume for Automation Add-On subscribers

by Narcisa Minca, Full Stack Developer

We’re thrilled to announce that we’ve added a new feature to chat to help you control your ticket volume. We believe this feature will help you reduce the flow of conversations, making your interactions with customers more efficient. This

Introducing the new Automation Add-on billing structure

by Valentin Perret, Group Product Manager

Over the last two years, the Automation Add-on (AAO) grew from a small experiment to a powerful tool. Today, thousands of merchants use the AAO to instantly support customers, improve the shopping experience, and deflect repetitive

Request a missing app

by Simone Basso

Have you noticed any important apps missing from our App Store? Now you can easily share your feedback by clicking the Request App button. We're always looking for ways to improve, so please don't hesitate to let us know what we are

Request a missing app

Images for Help Center Categories

by Ulad Ramanovich, software engineer

Improve your customer experience by adding images to your help center categories. You can add your image directly in the “Category settings“ page. After publishing you will see the new category card with images in your Help Center.

Images for Help Center Categories